TISA - Tax Incentivised Savings Association - Training Event

Product Management & Governance

Tisa -

Product Management & Governance

Huge mis-selling scandals have caught the regulator’s eye. Make sure your products are designed with the customer’s long-term interests in mind.

Course Overview
The regulator has exposed serious weaknesses in the way some financial services firms approach product design and governance. It has urged businesses to introduce rigorous stress testing to prove the value of products, and to give clearer information to the customer about the risks involved.

Consumer protection and market integrity are two of the FCA’s chief concerns, so you must listen to your customers’ needs more than ever. This isn’t about complaint resolution. It’s about taking a proactive approach to ensuring your customers get the best deal, right from the start.

The regulator is clamping down on poor product policies. You’ll need to prove your products respond to real consumer needs and are designed to meet their long-term requirements.

Failure to comply could result in the restriction of product features, a block on the promotion of certain products or an outright ban (with serious reputational and commercial repercussions).

So join us for this interactive one-day course. You’ll learn how to truly place your customer at the heart of your product policies and develop the framework that allows you to prove to the FCA you did so.

•Get the latest FCA position on this issue
•Through case studies identify the risks of an informal and unstructured approach to product management
•Learn what information should be considered when making product decisions
•Appreciate the importance of involving consumers in the process
•Identify the risks and controls that any framework should encompass
•Establish a governance framework for key decisions
•Understand the responsibilities of the 1st, 2nd, and 3rd levels of defence in product management
•Learn how to involve affected stakeholders and convince them to take action

The Course Agenda
Understanding the focus on product management
•An overview of the regulator’s thinking
•The goals of the FCA
•Good or poor practice? Identifying indicators
•Case study: Review a firm’s approach to product management and the steps required to comply

Determining key elements of a product management process
•An overview of the product development process
•The life stages of a product
•Highlighting key steps, from new product development to withdrawal
•How to evidence the fair treatment of customers
•Exercise: Understanding the risks and controls in a product management process

How to use customer research to evidence fairness
•Types of customer research
•Which research areas should be informed by customer behaviour?
•When is research valuable from a risk control perspective?
•Using examples to recognise when customer input is ignored

Building a governance framework around products
•Making sure the audit trail is fool proof
•Understanding when escalation is needed
•Case study exercise: Examine the brief and decide at which stage board approval is needed

The roles of compliance, risk and audit in the product management process

•Clarifying the roles of the first, second and third lines of defence
•Involvement in new product development
•Product monitoring activity
•What are the key areas of complaint, persistency and declined claims?
•How to structure reports for different audiences
•Case study: Identifying the responsibilities of each party and deciding what action to take

How to sell the process to the business
•The reputational and financial risks
•The impact of FCA demands and enforcement actions
•How to demonstrate the upside of a framework
•Working with others to achieve compliance

This session will be delivered by Trevor Jones.  Trevor has been at the sharp end on Compliance for the last 30 years and has led compliance teams through very challenging times in Lloyds Banking Group and Barclays. Latterly he has been engaged in working with leading insurance and banking groups to address the issue of proper controls over Product Management and Governance. As Senior Associate for FSTP, Trevor has led on this topic for some time and worked with a number of Asset Management groups who have approached them directly about the issues they face. Trevor is also a well respected NED and praised for his ability to tailor content to the relevant market sector. Trevor is a Fellow of the Chartered Association of Certified Accountants (FCCA) and led Risk and Compliance teams as a CF10 and CF11.

This session will run from 9.30am - 5.00pm (lunch will be provided).

Costs:
Members: £410
Non-members: £810
(VAT exempt)
This session qualifies for 6 CPD hours

Available Dates
Location Title Dates  
Cathedral View, St Vincent’s Centre, Carlisle Place, London, SW1P 1NL Product Management & Governance 16th October 2017 Book Now