Financial Guidance
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TISA’s consumer engagement work covers three key areas to improve the reputation and effectiveness of the financial service industry through better engagement with consumers and promoting their interests
Savings Culture
Financial Guidance
Vulnerable Customers
Financial Guidance
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Savings Culture
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Vulnerable Customers
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Vulnerability Radar
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Dyslexia Help Sheet
A dyslexia and dyscalculia help sheet to assist financial firms in their understanding and improve the service provided to customers with vulnerabilities.
Go toVulnerable Customers & Financial Crime Leaflet
A leaflet to help front-line (customer-facing) staff in financial firms spot the signs of a vulnerable customer being exploited are, and know what to do when they recognise them.
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A hearing loss help sheet to assist financial firms in their understanding and improve the service provided to customers with vulnerabilities.
Go toAction on Hearing Loss Tips
A handy guide from charity Action on Hearing Loss providing workplace communication tips when dealing with employees who are deaf or have hearing loss.
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