Consumer Engagement

TISA’s consumer engagement work covers three key areas to improve the reputation and effectiveness of the financial service industry through better engagement with consumers and promoting their interests

Savings Culture

Financial Guidance

Vulnerable Customers

TISA Groups & Resources

Financial Guidance

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Vulnerable Customers

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Consumer Information Publications

Consumer Information News

Vulnerability Radar

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Dyslexia Help Sheet

A dyslexia and dyscalculia help sheet to assist financial firms in their understanding and improve the service provided to customers with vulnerabilities.

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Vulnerable Customers & Financial Crime Leaflet

A leaflet to help front-line (customer-facing) staff in financial firms spot the signs of a vulnerable customer being exploited are, and know what to do when they recognise them.

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Hearing Loss Help Sheet

A hearing loss help sheet to assist financial firms in their understanding and improve the service provided to customers with vulnerabilities.

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Action on Hearing Loss Tips

A handy guide from charity Action on Hearing Loss providing workplace communication tips when dealing with employees who are deaf or have hearing loss.

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