Operational Resilience Working Group


The global pandemic and its impact on financial services firms and their customers has further demonstrated the importance of operational resilience. As we move through this crisis, key lessons for the future can be learned by the financial services industry from encountered service disruptions which can support the reinforcement of resilience and minimise the impact on firms and their customers in the future.

Areas of focus

  • Impact tolerances
  • Governance and reporting
  • Compliance timeline
  • Supplier management (including 3rd party and outsourcing)
  • Important business services
  • Culture and communications

Jeffrey Mushens, Technical Policy Director leads on this work at TISA

Firms who are members of/participating

Chair: Tara Kenny

Deputy Chair: James Wharton (Winterflood)

Brewin Dolphin Ltd

Brown Shipley & Co Ltd

Charles Stanley & Co Ltd

CMS Cameron McKenna Nabarro Olswang

Embark Platform (Trading name of Embark Investment Services Ltd)

Ernst & Young

Fidelity International


James Hay

JM Finn & Co

Killik & Co LLP

Liverpool Victoria

Lloyds Banking Group

Model Office

Northern Trust


Pinsent Masons LLP

SEI Investment (Europe) Ltd

Shawbrook Bank Ltd

Thesis Asset Management


Winterflood Securities Limited

Worksmart Limited

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If you are a TISA member, and would like to get involved with the Operational Resilience work, please get in touch

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