Vulnerable Customers

Almost everyone will either have been in a position of vulnerability in their lives, or is currently vulnerable, or will become so as they age or need to care for someone. Financial firms have been working to deliver a consistent standard of fair treatment of customers for many years, but only recently have the needs of vulnerable people become central to fair treatment considerations. Some firms are well advanced with their practices, whilst others are struggling to establish consistent processes and strategy, and need support to help them advance more quickly.

TISA Groups & Resources

Vulnerable Customers Working Group

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Vulnerability Radar

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Vulnerable Customer Publications

Vulnerable Customer News