The FCA’s proposals for a New Consumer Duty are intended to set higher expectations for the standard of care that firms provide to consumers, expecting firms to consistently focus on improving consumer outcomes.

The Regulator is now consulting for a second time on its proposals, as firms seek to comprehend the requirements in order to ensure regulatory compliance with any new rules by 31st July 2022. Join us at the Forum in order to hear more about the Regulator’s expectations, explore the scope of the proposals and to get the view from industry practitioners.