Supervising Certified People Online Workshop 2021

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Monday 15th March, 2021

Delivered Virtually

Attendee Fees: Non-members: £400 (VAT Exempt), Members: £200 (VAT Exempt)

Time: 12:30 - 15:30

Duration: 3 hours

COURSE DETAILS

Timings: This session will run from 12.30 – 15.30.

What It Means To Supervise Certified People

Join us for this interactive course. The three hour online workshop will provide you with ideas for ensuring competent and effective supervision in a Certificated Regime.

Supervision in financial services regulated entities is no longer exclusive to the financial and mortgage advice sector. By December 2019, the majority of all firms will have certificated staff. And with certification comes responsibility and accountability. Many of your staff whose role it will be to supervise and assess certificated individuals will never have supervised before in the way the regulator expects them to.

Now is the time to ensure that your supervisors of staff really understand what is and will be required of them. Firms will be delegating day to day management of people to team leaders, heads of desk, departmental heads but the FCA will be looking at organisational charts and
responsibility maps to understand who is carrying the can for ensuring staff behaviours are aligned to their expectations.

Would you want to be accountable for the competence of Certificated Individuals if your supervisory staff had not been trained to carry out their role in the way that will satisfy the regulatory requirements?

Whilst supervising others is always a challenge when you are trying to manage your own role and support a team, understanding your responsibilities and the regulatory requirements of being a supervisor, will help to embed the fundamentals into your day to day working.

We know from experience that too often supervision and competence assessment are viewed as a “tick box exercise” using tools such as annual appraisals or file reviews to establish competency but this isn’t sufficient to the regulator or supportive of the long term future of a
business.

Agenda

Changing roles and responsibilities of a supervisor

• Landscape changes of supervision and how
Certification is set to increase pressure upon supervisors
• Links to TCF and wider issues for the firm and senior managers (compliance monitoring and senior managers oversight)
• Spans of control
• Supervision in practice – Changing levels of necessary supervision

Assessing competence

• Competence Standards
• Process for attaining competence
• Using the ORCE model to capture evidence

Monitoring competence

• Benefits of monitoring
• Risk based format for establishing appropriate levels of supervision
• Activities which can be used to provide evidence of monitoring

Reviewing performance

• Using the performance appraisal as part of supervision
• Using the SMART model to save you time

Developing competence through coaching

• Coaching using the GROW to save time and
improve performance

Review and action plan

• What do you have to do differently and how will you start

Trainer

This session will be delivered by Stephen Fairclough.

Stephen is a former Head of Education for HSBC covering the UK and Europe, responsible for regulatory and financial crime related compliance learning. His time at HSBC was during intense scrutiny from regulators and government functions during the bank’s Deferred Prosecution Agreement. With other roles ranging from advising customers within a high-street retail branch, to Senior Vice President responsible for Global Risk & Compliance training at a US-based bank, Stephen’s range of experience is adaptable to your business.

He also worked in the Insurance Firms division at the Financial Conduct Authority (in the FSA days) where he was the divisional expert for the rules and outcomes required under the Training & Competence handbook. Stephen won the Thomson Reuters award for “Most Effective Compliance Training at a Regulated Firm” in 2010. Stephen has worked with retail, commercial, wholesale and private banking channels. He enjoys the design and delivery of training to an audience either live or virtually.