Improving consumer engagement has been at the top of the list of many financial services companies, especially since the start of the pandemic when firms went through rapid digital transformation in order to continue the delivery of services uninterrupted. This has fundamentally changed the way firms interact with their customers, bringing to prominence the question of how to ensure access to professional support.

Join us at TISA’s Customer Engagement Forum which will discuss what the Government, Regulators and industry should further consider in order to enable the effective delivery of consumer support in an engaging and more personalised manner, helping customers to make better and informed savings and investment decisions. It will also be an opportunity to hear about and discuss the findings of TISA’s primary research report on the topic “This time it’s personal”.