The coronavirus pandemic fuelled a surge in vulnerable customers within the financial services industry and it is anticipated that the considerable financial impact will continue to be felt for some time. The FCA’s published finalised guidance outlines the expectations of the Regulator on how firms should treat vulnerable customers fairly and the industry continues to explore all avenues in order to bring about improvements for the customers it serves.

Join us at our Annual Vulnerable Customers Conference, which will explore the latest regulatory developments, address the challenges and illustrate industry best practice. It will further consider if there are lessons to be learned from other industries and deliberate if a cross-sector collaboration, including data sharing, could lead to customers in vulnerable circumstances being consistently treated fairly and with care.