About this conference

At some point or another in our lives we will all experience what it is like to rely on financial services when we are in a position of vulnerability. These are the times when we need financial firms to be at their best. The Regulator has challenged financial firms to raise their game, to treat vulnerable customers fairly, and firms are responding. It is not a quick fix but an ongoing journey, one that will require firms to work together to share their experience, to improve practice, to build their experience of vulnerability issues in co-operation with stakeholders in the charitable and caring sectors.

This conference is not just how to respond to the regulatory challenge, but how we embrace it as a community, what tools and techniques we can use – and how we can set our vision beyond fairness to ensuring that everyone benefits from financial services, whatever their circumstances.

Attending will provide insight into:

This event is kindly hosted by