As the coronavirus vaccination programme advances, there is optimism that life can return to normal soon. As financial services firms prepare for such prospects, it is imperative to acknowledge the devastating short and long-term effects of the pandemic on vulnerable customers as the number of clients that fall into the “vulnerable category” grows.

Join us at this virtual forum to get the latest view from the Regulator and to hear from experts and industry practitioners about how financial services sectors can further effectively address the needs of their vulnerable clients consistently and make the fair treatment of vulnerable customers an integral part of their business strategy.