UK consumers continue to face challenging financial realities due to the rising cost of living and high inflation, which has eroded real wages and created financial uncertainty for countless households. The financial services industry has undoubtedly an important role to play in providing the needed support for consumers who are affected, especially for those in vulnerable circumstances.
At our Flagship Annual Conference 2023 we will examine the impact of the rising cost of living, reflect on what is required to boost and sustain UK economic growth and how to help society to become more financially resilient and improve the ability of future generations to withstand financial difficulties. We will further discuss how firms can help clients to navigate the world of ESG and look at the impact of innovative technology on the industry – assessing how it can drive economic recovery and enable firms to provide the right products and services to their customers.
This event is FREE for TISA Members and registration is now open.
200 Aldersgate, London, EC1A 4HD
For any enquiries about this event please email events@tisa.uk.com
Tulip Siddiq MP
Shadow Minister (Treasury)
Dominic O’Connell
Business Correspondent, Times Radio
Paras Anand
Chief Investment Officer, Artemis Investment Management
Nici Audhlam-Gardiner
Chief Executive Officer, Foresters UK
Paul Diggle
Global Chief Economist, abrdn
Robert Gardner
Co-CEO & Co-Founder, Rebalance Earth
Cheryl Hinton
CTO, Legal & General Home Finance
Carsten Jung
Senior Economist, IPPR
Shanti Kelemen
Chief Investment Officer, M&G Wealth
Nathan Long
Senior Policy Analyst, Hargreaves Lansdown
Tim Orton
Chief Investment Officer, Aegon UK
Dave Reynolds
Chief Information Officer, Quilter
Felecity Sherman
Head of Transactional Wealth & Insurance, HSBC UK
Carol Knight
CEO, TISA
Tony Stenning
Chairman, TISA
Larry Banda
CEO, TISA Commercial Enterprises
Prakash Chandramohan
Strategy Director, TISA
Lisa Laybourn
Director of Risk and Technical Policy, TISA
Jeffrey Mushens
Technical Policy Director, TISA
10:00 – 10:30
Networking and registration
10:30 – 10:35
Welcome from TISA
Carol Knight, CEO, TISA
10:35 – 10:45
Introductory remarks from the Conference Chair
Dominic O’Connell, Business Correspondent, Times Radio
10:45 – 10:50
Opening Keynote speech
Tulip Siddiq MP, Shadow Minister (Treasury)
10:50 – 11:20
Presentation – TISA strategy and technical policy update
Prakash Chandramohan, Strategy Director, TISA
Lisa Laybourn, Director of Risk and Technical Policy, TISA
11:20 – 12:00
Panel discussion – Building a financially resilient economy and society
Nici Audhlam, Chief Executive Officer, Foresters UK
Paul Diggle, Global Chief Economist, abrdn
Carsten Jung, Senior Economist, IPPR
Nathan Long, Senior Policy Analyst, Hargreaves Lansdown
12:00 – 13:00
Networking lunch
13:00 – 13:30
Principal Partner presentation
13:30 – 13:40
Presentation – TISA Responsible & Sustainable investment initiatives
Jeffrey Mushens, Technical Policy Director, TISA
13:40 – 14:25
Paras Anand, Chief Investment Officer, Artemis Investment Management
Robert Gardner, Co-CEO & Co-Founder, Rebalance Earth (Moderator)
Shanti Kelemen, Chief Investment Officer, M&G Wealth
Tim Orton, Chief Investment Officer, Aegon UK
14:25 – 14:35
Presentation – TISA’s digital initiatives
Larry Banda, CEO, TISA Commercial Enterprises
14:35 – 15:00
Partner presentation
15:00 – 15:30
Networking break
15:30 – 16:00
Keynote speech
16:00 – 16:45
Panel discussion – The impact of digital transformation on economic growth and consumers in financial services
Cheryl Hinton, CTO, Legal & General Home Finance
Dave Reynolds, Chief Information Officer, Quilter
Felicity Sherman, Head of Transactional Wealth & Insurance, HSBC UK
16:45 – 16:55
Sum-up from the Conference Chair
Dominic O’Connell, Business Correspondent, Times Radio
16:55 – 17:00
Closing remarks from TISA
Tony Stenning, Chairman, TISA
17:00 – 18:30
Networking drinks
Tulip Siddiq MP
Shadow minister (Treasury)
Tulip Siddiq is the Labour MP for Hampstead and Kilburn, and has been an MP continuously since 7 May 2015.
She currently undertakes the role of Shadow Minister (Treasury).
Dominic O’Connell
Business Correspondent, Times Radio
Dominic is the business correspondent at Times Radio and one of the best-respected names in business broadcasting. He previously worked as a business presenter on BBC Radio 4’s Today Programme, interviewing chief executives from the UK’s FTSE 100 Index, and prior to that was the Business Editor of the Sunday Times. Under his editorship, the paper broke a series of big business stories.
Paras Anand
Chief Investment Officer, Artemis Investment Management
Paras held a number of fund management roles in London and New York before becoming Head of European Equities at F&C Investments. He then joined Fidelity in 2012 as Chief Investment Officer (CIO) for European equities; before moving to Singapore in 2018 to become CIO for all asset classes and functions across the Asia-Pacific region. He was also a member of Fidelity International’s Global Operating Committee. He led the group’s strategy on sustainability and was global sponsor for cultural diversity. Paras joined Artemis as CIO in 2022. He is a partner in Artemis Investment Management LLP, a member of Artemis’ Executive Committee and a director of Artemis Fund Managers Limited. Paras leads Artemis’ strategy on Sustainability and is the Exec Sponsor for DEI.
Nici Audhlam-Gardiner
Chief Executive Officer, Foresters UK
Nici has an extensive background in retail banking, insurance and investments. Her current role is Chief Executive of Foresters Financial, one of the larger Mutual Insurers in the UK, focused on supporting everyday families to save and protect themselves for the future.
Nici was previously Chief Commercial Officer at OneFamily, Managing Director of Saga Money, and she has held senior roles at major banking groups, including Santander and Royal Bank of Scotland. Nici has held several board positions, including non-executive roles at Accent Group and Catalyst, both social housing associations, and she is an executive board member at Foresters.
Nici graduated from Oxford University with a first-class degree in Biochemistry and achieved her MBA at Harvard Business School. She represents Great Britain in Duathlon.
Paul Diggle,
Global Chief Economist, abrdn
Paul Diggle is Global Chief Economist at abrdn, the FTSE 100 asset manager. He joined in 2015 and heads a team undertaking macroeconomic research and analysis, global economic forecasting, and political risk analysis, to drive better investment decisions.
Paul previously worked at Capital Economics, the leading macroeconomic forecaster, and Volterra Partners, where he developed credit risk models for retail banks.
Paul graduated with an MA in Philosophy, Politics and Economics (PPE) from the University of Oxford, and went on to gain an MSc in Economics from Birkbeck, University of London.
Robert Gardner,
Co-CEO & Co-Founder, Rebalance Earth
Rob is an entrepreneur, investor and innovator with a proven track record of success in protecting and growing assets in the pensions and wealth management industry.
Previously Director of Investments at FTSE100 company SJP, he managed over £150 billion in client investments. Rob is also a successful B-Corp founder, having built companies such as Redington and mallowstreet and a financial education charity called RedSTART. Rob’s dream is a world worth living in – economically, environmentally, and socially.
He is currently the Co-Founder and Co-CEO of Rebalance Earth. They create high-integrity nature credits that protect and grow biodiversity and generate prosperity for the communities that preserve nature and capture carbon. Over the next decade, Rebalance Earth aims to protect and restore nature, capturing over one gigatonne of CO2 and generating daily income for millions worldwide to create a world worth living in.
Cheryl Hinton
CTO, Legal & General Home Finance
Cheryl has been with Legal & General for nearly 6 years, during this time, she has held transformational roles in Operations, Change and IT. She now leads the Technology function for Home Finance with broad responsibilities including IT, Change, Cybersecurity, Supplier Management and Facilities for Legal & General Home Finance (LGHF). LGHF has transformed the lifetime mortgage market since entering it in 2015, growing quickly to become an innovative, award-winning business with more than 100,000 customers and a portfolio of over £6 billion.
Cheryl has over 20 years’ experience in financial services sector in various Operational, Change and IT Roles for Aegon, Accenture and DXC. She has recently become a Non-Executive Director of the Idol. She holds a degree in Computer Science and is currently studying for the FT Non-Executive Director Diploma.
Cheryl is married and enjoys travelling and exploring new places and gardening.
Carsten Jung
Senior economist, IPPR
Carsten is a senior economist at IPPR’s Centre for Economic Justice. He leads the work on macroeconomics and structural economic reform.
He is also a lecturer in economics at University of Bayreuth in Germany. Before joining IPPR, Carsten worked for six years at the Bank of England. There he first worked on international macroeconomics and financial regulation, then led their work on financial risks from climate change. Carsten went on to lead the Bank’s work on regulating artificial intelligence.
Carsten also previously worked at the International Monetary Fund on fiscal policy. He holds a master’s in economics from Warwick University, a master’s in economic sociology from LSE and a bachelor’s in philosophy and economics from University of Bayreuth.
Shanti Kelemen
Chief Investment Officer, M&G Wealth
Shanti joined M&G Wealth in November 2021 as Chief Investment Officer. She is responsible for the development and ongoing management of discretionary investment solutions offered by M&G Wealth. Prior to joining M&G, she worked in private banking for 10 years. She held the role of Investment Director at Brown Shipley, with responsibilities for communicating investment views, improving investment processes and integrating acquired businesses. Whilst working at Coutts, she was a director on the portfolio management team, and managed multi-asset advisory and discretionary portfolios. She is a regular guest on BBC’s Radio 4 Today and Wake Up to Money programmes. She holds a PCIAM qualification and a Masters in Management from the London School of Economics.
Tim Orton
Chief Investment Officer, Aegon UK
Tim is responsible for running Aegon’s UK’s investment business, including all aspects of investment proposition, operations and governance across its workplace and retail businesses.
Tim has held a number of senior roles in the investments, life and pensions industry over the last two decades including CEO of Aviva Investors UK Funds and CEO of the Aviva Wrap business. Most recently, as Managing Director of Savings Tim ran the Aviva Platform building it into one of the biggest selling Platforms in the UK. Tim is a qualified Actuary.
Dave Reynolds
Chief Information Officer, Quilter
Dave Reynolds is the Chief Information Officer for Quilter plc. Dave has responsibility for Quilter’s Digital and Data strategy and its technology transformation, as well as leading the Technology teams within Quilter. Prior to this Dave held similar technology leadership roles across the Old Mutual group, with a particular focus on strategy and its delivery, and has over 20 years of experience leading a number of successful large technology transformations.
Felicity Sherman
Head of Transactional Wealth & Insurance, HSBC UK
Felicity has dedicated her career to democratising wealth management services – propelled by the power of digital and human synergies to deliver financial planning and investment management services to everyone – irrespective of starting wealth. Her career spans IFA, investment platforms, proposition and for the last 9 years she has been at HSBC in a variety of UK and Global roles and most latterly her current role is Head of Transactional Wealth and Insurance.
Chief Executive Officer, TISA, Membership Services
Carol is CEO, TISA Membership Services and Company Secretary. Carol has been in financial services since 1998, having previously worked in variety of industries, including education, local government, Civil Service and the gaming industry.A qualified and experienced teacher Carol gained her degree at King Alfred’s College in Winchester and taught in Romsey, Hampshire. She then spent 7 years at Skandia, managing the PEP & ISA new business and transfers department.
Carol joined TISA in 2004 and has been responsible for the day-to-day running of the Association’s administration centre, technical support, member communications, expanding the events and training programme and technical issues in the cash savings sector. In 2009, she also took on the role of Company Secretary. Carol joined the TISA Board as Operations Director in July 2011, extending her responsibilities to include finance. This was swiftly followed by taking a position as Executive Director for TISA Exchange.
In August 2015, Carol became Chief Operations Officer for TISA, supporting the Director General with the general running of the company and with personal responsibilities for Children’s Financial Education, internal administration, HR and finance together with acting as TISA spokesman for the media and at functions.
Carol is also a Director for both TeX (the contract club managing the legal structure supporting electronic messaging for transfers) and CT Holdings & Services Ltd (which operates under the brand of STAR where TeX and Criterion are working in collaboration to deliver the Service Level Agreements recommended by the Transfers & Re-registration Industry Group tasked by FCA to improve transfer times).
Chairman, TISA
Larry Banda
CEO, TISA Commercial Enterprises
Larry is CEO, TISA Commercial Enterprises and was appointed in his new role in February 2023 while continuing with his non-executive director role as Deputy Chair of TISA.
Larry brings a raft of board and executive experience to the TISA Group, having been an NED/Chair of Mortgage Brain and The Mortgage Trading Exchange for nine years and having been on the TISA Board since 2015.
Larry became Deputy Chair in 2020. He has supported TISA’s Executive team as Board representative and been directly and actively engaged in TISA’s work on Later Life Lending and Personalised Guidance where he chairs the cross-industry working group.
Larry served 34 years with Nationwide in many senior positions across multiple disciplines prior to taking early (semi) retirement in August 2020. His roles included Director for Financial Planning, Protection & Investments from September 2015, which included developing roboadvice solutions in the FCA sandbox, before expanding that role to include all of Mortgage Distribution (inc. Intermediaries) in 2019. This also included “Nationwide-Now” the video conferencing service launched for Mortgages and Financial Planning.
Larry has previously been Director for Branch Network, contact centres, was Head of Mortgages and has held CF1 responsibilities as Managing Director of The Mortgage Works, the largest Buy-to-Let lender in the UK.
Prior to leaving Nationwide, Larry launched the new Later Life advice team for Lifetime Mortgages and introduced the “Video to Member” service at the start of the pandemic, a full advice video conference capability linking Financial Planners, Mortgage Consultants and Later Life advisers to members in their own homes.
Strategy Director, TISA
Prakash Chandramohan is the Strategy Director for TISA, responsible for TISA’s overarching strategy and development plan as well as its Strategic & Technical Policy Initiatives. Prakash has over 20 years of financial services experience, including 8 years with Quilter plc where he was the Head of Product for their international investment platform and “owner” of key committees such as the International Investment Committee and Product Governance Committee. Prakash has extensive experience leading large scale regulatory change programmes and business rationalisation/transformation. He is an ex-investment banker with experience helping clients with M&A and capital raising.
Director of Risk and Technical Policy, TISA
As Director of Risk and Technical Policy at TISA, Lisa has emerged as one of the leading voices in Consumer Duty, having brought together the industry to produce a comprehensive Best Practice Guide, and currently working to bring about a standardised framework for data sharing across the distribution chain. Lisa also leads TISA work on vulnerability, an area which she is particularly passionate about, having had lived experience.
Lisa is an experienced outsourcing, risk and CASS specialist with over 25 years’ experience in financial services, with a particular focus on client protection. She has held senior roles encompassing oversight of outsourced delivery of services within the asset management sector to both retail and professional clients, and held the role of CF10a, an FCA approved role responsible for compliance to Client Asset Protection. Prior to this she held senior roles in a large outsourcing service provider, including as a Lead Client Relationship Manager responsible for delivering services appropriate for a regulated firm, and leading large operational finance teams based in the UK and India.
She has significant experience in implementing oversight and risk management frameworks to effectively identify and manage the risks associated with outsourcing and offshoring regulated activities. During her time as a CF10a, she took a key role in a joint client/service provider remediation programme, gaining valuable experience and insight into meeting the regulators expectation in relation to service providers performance, and regulated firms oversight of its outsourcing arrangements.
She has a breadth of regulatory knowledge, in particular with a deep understanding of SYSC; CASS; COBs; COLL; MiFID; and MiFID II and is accomplished in assisting senior managers to Board level in understanding regulatory obligations.
Technical Policy Director, TISA
Currently Technical Policy Director for TISA, Jeffrey’s responsibilities are focused on the implementation of regulatory and technical changes, the development of industry good practice guidance for firms and technical solutions to financial services issues.
Previously Jeffrey was a member of M&G’s Executive Committee and a main Board Director, setting the strategic direction of what was a public company with a high profile in the retail investment market. Career History.
Jeffrey has run his own investment company and also worked for a number of investment banks.
