Who’s who at TISA

TISA Corporate Board

Mark Westwell

Chairman

Mark Westwell is an experienced NED, Chair of Board and Trustee, working for LEXI real estate capital advisory, Card Industry Professionals Ltd and SENSE the complex disability charity, since he retired from full time employment in 2019. Previously, he enjoyed a 40-year career in financial services, holding senior leadership and executive roles at NatWest, Chase/JPMorgan, Bank of New York and State Street Bank. He also served as a main Board Director for 10 years across several regulated businesses, in both the UK and South Africa. His primary responsibilities focused on strategic client management, covering all aspects of commercial and service criteria to major banks, pension funds, insurance firms and asset managers. Throughout his career he was recognised for consistently demonstrating strong commercial growth, balanced with prudent risk, regulatory, compliance and legal considerations. In 2013-2015 Mark led the financial services industry collaboration and ‘case study’ response, to the FCA’s “Dear CEO Letter” to Asset managers on outsourcing arrangements. Mark has actively supported charities throughout his career, including the NSPCC, Prostate Cancer and chaired State Street Banks’ Philanthropy Committee for 6 years. He’s also supported equality, diversity and inclusion initiatives over the last 25 years and was a mentor to several senior businesswomen in the 30% club UK. Mark is an Oxford University, Advanced Management Programme (AMP) graduate.

Carol Knight

CEO, TISA

Carol Knight, CEO, TISA

Carol is CEO, TISA as well as COO and Company Secretary for the wider TISA Group. Carol has been in financial services since 1998, having previously worked in variety of industries, including education, local government, Civil Service and the gaming industry. A qualified and experienced teacher Carol gained her degree at King Alfred’s College in Winchester and taught in Romsey, Hampshire. She then spent 7 years at Skandia, managing the PEP & ISA new business and transfers department.

Carol joined TISA in 2004 and has been responsible for the day-to-day running of the Association’s administration centre, technical support, member communications, expanding the events and training programme and technical issues in the cash savings sector. In 2009, she also took on the role of Company Secretary. Carol joined the TISA Board as Operations Director in July 2011, extending her responsibilities to include finance. This was swiftly followed by taking a position as Executive Director for TISA Exchange.

In August 2015, Carol became Chief Operations Officer for TISA, supporting the Director General with the general running of the company and with personal responsibilities for Children’s Financial Education, internal administration, HR and finance together with acting as TISA spokesman for the media and at functions.

Carol is also a Director for both TeX (the contract club managing the legal structure supporting electronic messaging for transfers) and CT Holdings & Services Ltd (which operates under the brand of STAR where TeX and Criterion are working in collaboration to deliver the Service Level Agreements recommended by the Transfers & Re-registration Industry Group tasked by FCA to improve transfer times).

Carol was appointed CEO, TISA Membership Services in January 2022 following the retirement of David Dalton-Brown.

Tim Orton (Origen Financial Services)

Non-Executive Director

Tim has over 30 years experience in Financial Services and has served on Boards across many disciplines spanning product provider, platform, investment manager and financial advice businesses. His current executive role is Chief Executive Officer at Origen Financial Services, part of the Aegon Group, which he took on in January 2024. Prior to that, he held various roles at Aegon, including Chief Investment Officer and MD Investment Solutions, where he had executive accountability for a GBP 200 billion Investment Estate and was responsible for investment strategy development and the UK Fund Management arm. Before joining Aegon, Tim worked at Aviva where he held multiple positions, such as MD Savings, CEO Aviva Platform and CEO Aviva Investors UK Retail. In these roles, he had ownership and leadership responsibilities for various retail savings businesses, platform development and growth, and management of individual and corporate pensions and investment products.

Philip Best (City Methods)

Non-Executive Director

Philip holds the position of CRO and Group Head of Compliance at Pemberton Asset Management, prior to which Philip had the same role at Evelyn Partners. Philip has worked in the financial markets since 1985 and has held a number of senior positions in risk management and compliance, including Global CRO Barclays Wealth, CRO for Columbia Threadneedle, Head of Risk at UFJI London and Director of Market Risk at Abbey National.

Anne Fairweather (Hargreaves Lansdown)

Non-Executive Director

Anne Fairweather is Head of Government Affairs & Public Policy for Hargreaves Lansdown. She joined HL in 2021 with a career in financial services policy roles for Nationwide Building Society, Nest Pensions and the British Bankers’ Association. She has a broad background in business policy issues having worked for the Recruitment and Employment Confederation and the CBI in Brussels. Outside of her business roles Anne has been involved in politics since University and was an elected Common Councillor in the City of London Corporation from 2016-2022. This time included a stint on the City’s lead Policy and Resources Committee and Chair of the Hampstead Heath Management Committee

Mark Turner

Non-Executive Director

Mark is a Chartered Accountant by qualification (Arthur Andersen), and in a career spanning over 30 years has worked in wholesale banking and markets, as a retail entrepreneur in the travel sector, as a regulator (FSA then PRA), and since 2013 as a consultant to the Financial Services industry. Until December 2025 Mark led the Financial Services regulatory advisory team at Kroll where he was a Managing Director for 8 years, and in January 2026 returned to entrepreneurship with the launch of his current business, Parcent Consulting. As a consultant to the industry Mark advises on regulatory and risk related matters. Mark has been appointed as a Skilled Person (under s166 FSMA) covering topics including governance, accountability, risk management, financial crime, client money, retail distribution, conflicts of interest, market abuse, prudential reporting and capital.

Iain McNicol (Lord McNicol of West Kilbride)

Advisor to the Board

Lord Iain McNicol of West Kilbride (born August 1969) is a British Labour politician and trade unionist. He is a Labour member of the House of Lords (the UKs second chamber) having being introduced in July 2018. He is a life Baron. Iain served as the General Secretary of the Labour Party from 2011-18, moving from the position as National Political Officer of the GMB Union. He has a long history of organising in both the Labour and trade union movement. As Labour’s GS he was legally and operationally responsible for the most important elections in the U.K. over the past decade. Iain grew up on in West coast of Scotland, he began his involvement in political organising as President of the Student Union at Dundee Institute of Technology in 1991. He then moved to the Labour Party, first in an elected role as National Campaigns and Membership Officer for Labour Students. Then as an organiser and agent in West London from 1994 through to Labour’s historic 1997 General Election. Following the Labour Party’s electoral victory in 1997 Iain moved to work for the GMB Union. On 19 July 2011, Labour’s National Executive Committee selected him to become the Party’s General Secretary. Iain is married and has a son and daughter and the family have lived in South London for over 25 years. He holds a black-belt in karate, and plays the bagpipes.

Faith Reynolds

Advisor to the Board

Faith is a strategic adviser to industry, government and regulators on fintech, Open Banking, Open Finance & Smart Data. She is the Independent Consumer Representative on the Open Banking Implementation Entity Steering Group. Faith is also a Non Executive Director for the Current Account Switch Service at Pay.UK. She advises the Lending Standards Board on the implementation of the Authorised Push Payment Scams Code and is a Non-Executive Director for Fair4All Finance which is responsible for promoting financial inclusion through the distribution of dormant assets. She is a Senior Fellow at the Finance Innovation Lab. Previously she was a member of the FCA’s Financial Services Consumer Panel and led the Data Rights Working Group for the FCA’s Open FInance Advisory Group. During an earlier part of her career she established Toynbee Hall’s financial inclusion services. She is a 2010 Clore Social Fellow.

Ed Vaizey (Lord Vaizey of Didcott)

Advisor to the Board

Ed Vaizey (Lord Vaizey of Didcot) is a member of the House of Lords, appointed in 2020, and sits on the Communications and Media Committee. Ed was the Member of Parliament for Wantage between 2005 and 2019. He served as the UK Government Culture and Digital Minister from 2010-16, and is the longest-serving Minister in that role. He was appointed a privy councillor in 2016. In his role as digital minister, Ed was responsible for the roll out of the successful rural broadband programme to more than 4 million homes, the introduction of 4G, and tax credits for film, television, animation and video games, which have helped make the creative industries the fastest growing part of the UK economy.

TISA Commercial Enterprises Board

  • Larry Banda
  • Julian Korek
  • Katrina Sartorius
  • Sam Seaton
  • Tony Stenning

TISA Executive Committee

Carol Knight

CEO, TISA, Membership Services

Carol Knight B.Ed. Hons

Carol is Chief Operations Officer and Company Secretary. Carol has been in financial services since 1998, having previously worked in variety of industries, including education, local government, Civil Service and the gaming industry.

A qualified and experienced teacher Carol gained her degree at King Alfred’s College in Winchester and taught in Romsey, Hampshire. She then spent 7 years at Skandia, managing the PEP & ISA new business and transfers department.

Carol joined TISA in 2004 and has been responsible for the day-to-day running of the Association’s administration centre, technical support, member communications, expanding the events and training programme and technical issues in the cash savings sector. In 2009, she also took on the role of Company Secretary. Carol joined the TISA Board as Operations Director in July 2011, extending her responsibilities to include finance. This was swiftly followed by taking a position as Executive Director for TISA Exchange.

In August 2015, Carol became Chief Operations Officer for TISA, supporting the Director General with the general running of the company and with personal responsibilities for Children’s Financial Education, internal administration, HR and finance together with acting as TISA spokesman for the media and at functions.

Carol is also a Director for both TeX (the contract club managing the legal structure supporting electronic messaging for transfers) and CT Holdings & Services Ltd (which operates under the brand of STAR where TeX and Criterion are working in collaboration to deliver the Service Level Agreements recommended by the Transfers & Re-registration Industry Group tasked by FCA to improve transfer times).

Jon Richmond

Business Development Director

Jon Richmond joined TISA in November 2020 as Business Development Director and is responsible for bringing new members to both TISA, as well TISA initiatives such as Digital ID, Open Savings Investments and Pensions, TURN and TISAtech.

Jon holds a BA (Hons) in Financial Economics from Coventry University and has over 20 years of Financial Services experience. He spent nearly 8 years at Nordic equity broker ABG Sundal Collier in a variety of roles including Equity Sales Trader where he worked with some of the largest institutional asset manager, hedge fund and sovereign wealth funds in Europe. After leaving ABG he spent 3 and half years in Copenhagen with Nordea Markets as Senior Sales Manager where he helped re-launch Nordea’s International Equity Sales proposition and was instrumental in the successful delivery of some of the largest corporate deals in the Nordic region 2008-11. He developed deep relationships across the whole of Europe including Switzerland, Austria and Germany. On returning to London, Jon continued to work in the Nordic markets for SpareBank1 Markets and helped transpose many of his previous relationships over to the new entity until leaving the broking sector in 2013.

After leaving broking, Jon took his relationship building and client engagement skills and forged a career in Business Development, utilising his connections in the Asset and Wealth Management space at firms such as FundAssist, FundsLibrary and Broadridge who he left as Sales Director before joining TISA.

Mosa Zahed

Head of Public Affairs & Market Engagement

Mosa Zahed is the Head of Public Affairs & Market Engagement at TISA, where he leads the organisation’s engagement with Government, regulatory bodies, and the wider UK financial services sector. In this role, he is responsible for shaping the company’s public affairs strategy, developing high-level relationships with policymakers and regulators, and ensuring TISA plays an influential role in key policy discussions. With over 15 years of experience in public affairs, Mosa has a strong track record of working closely with senior decision-makers across Europe to help shape legislative and regulatory outcomes. His expertise includes stakeholder engagement, policy analysis, and advocacy across the financial services landscape. In addition to his public affairs leadership, Mosa also oversees TISA’s programme of conferences, forums, and briefings, and drives strategic partnerships that enhance the company’s market engagement efforts. He holds a BA in European Public Management from The Hague University and an MSc in International and Development Administration from Leiden University.

Jill Crowell

Head of Relationship Management

Larry Banda

CEO, TISA Commercial Enterprises

Larry is CEO, TISA Commercial Enterprises and was appointed in his new role in February 2023 while continuing with his non-executive director role as Deputy Chair of TISA. Larry brings a raft of board and executive experience to the TISA Group, having been an NED/Chair of Mortgage Brain and The Mortgage Trading Exchange for nine years and having been on the TISA Board since 2015. Larry became Deputy Chair in 2020. He has supported TISA’s Executive team as Board representative and been directly and actively engaged in TISA’s work on Later Life Lending and Personalised Guidance where he chairs the cross-industry working group. Larry served 34 years with Nationwide in many senior positions across multiple disciplines prior to taking early (semi) retirement in August 2020. His roles included Director for Financial Planning, Protection & Investments from September 2015, which included developing roboadvice solutions in the FCA sandbox, before expanding that role to include all of Mortgage Distribution (inc. Intermediaries) in 2019. This also included “Nationwide-Now” the video conferencing service launched for Mortgages and Financial Planning. Larry has previously been Director for Branch Network, contact centres, was Head of Mortgages and has held CF1 responsibilities as Managing Director of The Mortgage Works, the largest Buy-to-Let lender in the UK. Prior to leaving Nationwide, Larry launched the new Later Life advice team for Lifetime Mortgages and introduced the “Video to Member” service at the start of the pandemic, a full advice video conference capability linking Financial Planners, Mortgage Consultants and Later Life advisers to members in their own homes.

Renny Biggins

Head of Policy: Products & Long-Term Savings

Renny has been at TISA for over 8 years and is the Head of Policy: Products & Long-Term Savings. He has been in the industry for nearly 35 years and has held various management and senior management positions at a range of financial services organisations. Qualifications wise he holds the CII accreditations of Certificate in Life and Pensions, Certificate in Financial Planning and Diploma in Financial Planning. He is a frequent commentator in the media and has significant involvement in the ongoing Government agenda of change through his TISA role and membership of several industry working groups and committees.

Sophie Legrand-Green

Head of Policy: Consumer Protection & Access

Sophie leads TISA’s work on the Advice/Guidance Boundary Review, Disclosures, Financial Education, Financial Crime and TISA’s Inclusive Investing initiative. Before joining us, Sophie worked in Wholesale Markets Policy at the FCA, gaining experience in Primary and Secondary legislation, as well as FCA consultations. She has worked on Brexit and the LIBOR transition and was seconded to the Federal Reserve Bank of New York. Prior to that, she worked in M&A for a FTSE 100.

Henna Sadhu

Head of Marketing

As Head of Marketing, Henna is responsible for the overall marketing and communications strategy at TISA. With over 18 years of experience as a marketing professional in the financial services industry, she brings a wealth of experience from both non-profit and for-profit organisations. Henna has a proven track record of executing successful marketing campaigns, increasing brand awareness, launching new initiatives and driving business growth. Before joining TISA, Henna was Senior Marketing Manager at the Association of Corporate Treasurers (ACT), where she spent 8 years leading the marketing for their events and training division. Since joining TISA in 2019 she has led multiple projects, including a corporate re-brand, website re-design, new data build, implementing new digital marketing solutions and supporting new business launches for the wider Group. Her technical experience includes, branding and design, PR and media communications, data analytics, website development, digital and social media marketing, CRM and campaign management. Henna holds a MSc in Marketing from Manchester Business School and a BSc in Information Management from the University of Sheffield.

Danielle Barrass

Head of Operations

As Head of Operations, Danielle brings over a decade of strategic and operational leadership across multiple business sectors. A versatile leader with both technical expertise and problem solving acumen, she drives process improvements, defines operating models, and leads cross functional teams to deliver measurable results. At TISA, where she has worked for more than six years, Danielle oversees day to day operations, manages a high performing team, and champions organisational change and efficiency. She has spearheaded major technology initiatives for TISA’s affiliations, including serving as the key lead on the IT build for STAR to transform transfer times across the industry, and project managing the delivery of a new system for TeX, now adopted by over 150 financial services members. Danielle also directed the full launch of TURN, leading end to end planning from website development and product design to HR, recruitment, supplier management, and cross functional delivery. Her strategic oversight, technical leadership, and operational expertise continue to underpin TISA’s growth and innovation.

Richard Moorin

Finance Director

Richard Moorin is a qualified chartered accountant with over 30 years of post-qualified experience. Having trained in professional practice with Price Waterhouse, Richard moved into industry initially with Safeway plc, and has extensive experience across operational and commercial finance, across the retail, financial services and Information Technology Industries. His FS experience involves periods spent at Northern Rock (both pre and post nationalisation), Lloyds Banking Group, and also in a community based FS business, having been for a number of years the Finance Director of the Moneywise (Newcastle) Credit Union. Richard joined TISA in 2025, following 14 years spent in the Information Technology Industry, latterly in a number of Senior Commercial Finance roles at Sage Group plc.

TISA Staff

  • Nazifa Ali
  • David Beaston
  • Pauline Beattie
  • Tetiana Chechota
  • Shannon Dixon
  • Marita Holland
  • Alison Kennedy
  • Linda Lee
  • Nikki Miller
  • Alex Parnaby
  • Dawn Phillips
  • Rebecca Pritchard
  • Nicola Robbins
  • Karl Russell
  • Shareena Sattaur
  • Claire Sekhon
  • Jackie Sharpe
  • Gordon Shea
  • Annemarie Smith
  • Phil Turnpenny
  • Karen Walker
  • Nathan Watson