Who’s who at TISA

Carol is CEO, TISA as well as COO and Company Secretary for the wider TISA Group. Carol has been in financial services since 1998, having previously worked in variety of industries, including education, local government, Civil Service and the gaming industry. A qualified and experienced teacher Carol gained her degree at King Alfred’s College in Winchester and taught in Romsey, Hampshire. She then spent 7 years at Skandia, managing the PEP & ISA new business and transfers department.

Carol joined TISA in 2004 and has been responsible for the day-to-day running of the Association’s administration centre, technical support, member communications, expanding the events and training programme and technical issues in the cash savings sector. In 2009, she also took on the role of Company Secretary. Carol joined the TISA Board as Operations Director in July 2011, extending her responsibilities to include finance. This was swiftly followed by taking a position as Executive Director for TISA Exchange.

In August 2015, Carol became Chief Operations Officer for TISA, supporting the Director General with the general running of the company and with personal responsibilities for Children’s Financial Education, internal administration, HR and finance together with acting as TISA spokesman for the media and at functions.

Carol is also a Director for both TeX (the contract club managing the legal structure supporting electronic messaging for transfers) and CT Holdings & Services Ltd (which operates under the brand of STAR where TeX and Criterion are working in collaboration to deliver the Service Level Agreements recommended by the Transfers & Re-registration Industry Group tasked by FCA to improve transfer times).

Carol was appointed CEO, TISA Membership Services in January 2022 following the retirement of David Dalton-Brown.

Larry is CEO, TISA Commercial Enterprises and was appointed in his new role in February 2023 while continuing with his non-executive director role as Deputy Chair of TISA.

Larry brings a raft of board and executive experience to the TISA Group, having been an NED/Chair of Mortgage Brain and The Mortgage Trading Exchange for nine years and having been on the TISA Board since 2015.

Larry became Deputy Chair in 2020. He has supported TISA’s Executive team as Board representative and been directly and actively engaged in TISA’s work on Later Life Lending and Personalised Guidance where he chairs the cross-industry working group.

Larry served 34 years with Nationwide in many senior positions across multiple disciplines prior to taking early (semi) retirement in August 2020. His roles included Director for Financial Planning, Protection & Investments from September 2015, which included developing roboadvice solutions in the FCA sandbox, before expanding that role to include all of Mortgage Distribution (inc. Intermediaries) in 2019. This also included “Nationwide-Now” the video conferencing service launched for Mortgages and Financial Planning.

Larry has previously been Director for Branch Network, contact centres, was Head of Mortgages and has held CF1 responsibilities as Managing Director of The Mortgage Works, the largest Buy-to-Let lender in the UK.

Prior to leaving Nationwide, Larry launched the new Later Life advice team for Lifetime Mortgages and introduced the “Video to Member” service at the start of the pandemic, a full advice video conference capability linking Financial Planners, Mortgage Consultants and Later Life advisers to members in their own homes.

Julian is Managing Director and Business Unit Leader, Compliance & Regulatory Consulting at Duff & Phelps, a global valuation and corporate finance advisor with expertise in compliance and regulatory consulting, complex valuation, dispute and legal management consulting, mergers and acquisitions and restructuring. Julian has worked in the financial services industry for over 35 years.

He co-founded Kinetic Partners in 2005 and prior to that, was head of the financial services consultancy practice within RSM Robson Rhodes.

His main areas of expertise are in the specification of accounting, management information and control systems, organisation structures and reporting pathways for financial institutions to ensure compliance with relevant regulation and best practice.

Julian has pioneered the integration of compliance culture into the heart of organisations. His extensive knowledge of compliance and business processes in a wide range of financial services institutions include: retail and investment banking, investment management and regulated and unregulated funds, wealth management, and stockbroking.

Lord Iain McNicol of West Kilbride (born August 1969) is a British Labour politician and trade unionist. He is a Labour member of the House of Lords (the UKs second chamber) having being introduced in July 2018. He is a life Baron. Iain served as the General Secretary of the Labour Party from 2011-18, moving from the position as National Political Officer of the GMB Union. He has a long history of organising in both the Labour and trade union movement. As Labour’s GS he was legally and operationally responsible for the most important elections in the U.K. over the past decade. Iain grew up on in West coast of Scotland, he began his involvement in political organising as President of the Student Union at Dundee Institute of Technology in 1991. He then moved to the Labour Party, first in an elected role as National Campaigns and Membership Officer for Labour Students. Then as an organiser and agent in West London from 1994 through to Labour’s historic 1997 General Election. Following the Labour Party’s electoral victory in 1997 Iain moved to work for the GMB Union. On 19 July 2011, Labour’s National Executive Committee selected him to become the Party’s General Secretary. Iain is married and has a son and daughter and the family have lived in South London for over 25 years. He holds a black-belt in karate, and plays the bagpipes.

Faith is a strategic adviser to industry, government and regulators on fintech, Open Banking, Open Finance & Smart Data. She is the Independent Consumer Representative on the Open Banking Implementation Entity Steering Group. Faith is also a Non Executive Director for the Current Account Switch Service at Pay.UK. She advises the Lending Standards Board on the implementation of the Authorised Push Payment Scams Code and is a Non-Executive Director for Fair4All Finance which is responsible for promoting financial inclusion through the distribution of dormant assets. She is a Senior Fellow at the Finance Innovation Lab. Previously she was a member of the FCA’s Financial Services Consumer Panel and led the Data Rights Working Group for the FCA’s Open FInance Advisory Group. During an earlier part of her career she established Toynbee Hall’s financial inclusion services. She is a 2010 Clore Social Fellow.

Ed Vaizey (Lord Vaizey of Didcot) is a member of the House of Lords, appointed in 2020, and sits on the Communications and Media Committee. Ed was the Member of Parliament for Wantage between 2005 and 2019. He served as the UK Government Culture and Digital Minister from 2010-16, and is the longest-serving Minister in that role. He was appointed a privy councillor in 2016. In his role as digital minister, Ed was responsible for the roll out of the successful rural broadband programme to more than 4 million homes, the introduction of 4G, and tax credits for film, television, animation and video games, which have helped make the creative industries the fastest growing part of the UK economy.

Carol Knight B.Ed. Hons

Carol is Chief Operations Officer and Company Secretary. Carol has been in financial services since 1998, having previously worked in variety of industries, including education, local government, Civil Service and the gaming industry.

A qualified and experienced teacher Carol gained her degree at King Alfred’s College in Winchester and taught in Romsey, Hampshire. She then spent 7 years at Skandia, managing the PEP & ISA new business and transfers department.

Carol joined TISA in 2004 and has been responsible for the day-to-day running of the Association’s administration centre, technical support, member communications, expanding the events and training programme and technical issues in the cash savings sector. In 2009, she also took on the role of Company Secretary. Carol joined the TISA Board as Operations Director in July 2011, extending her responsibilities to include finance. This was swiftly followed by taking a position as Executive Director for TISA Exchange.

In August 2015, Carol became Chief Operations Officer for TISA, supporting the Director General with the general running of the company and with personal responsibilities for Children’s Financial Education, internal administration, HR and finance together with acting as TISA spokesman for the media and at functions.

Carol is also a Director for both TeX (the contract club managing the legal structure supporting electronic messaging for transfers) and CT Holdings & Services Ltd (which operates under the brand of STAR where TeX and Criterion are working in collaboration to deliver the Service Level Agreements recommended by the Transfers & Re-registration Industry Group tasked by FCA to improve transfer times).

Jeffrey leads the Technical Policy team, helping firms where new regulations are being introduced or proposed.

Having read History at Cambridge, Jeffrey qualified as a Chartered Accountant with Coopers & Lybrand (now PwC). He then spent seven years in banking including posts as chief accountant of two merchant banks (HongKongBank and Samuel Montagu). He has spent 25 years in the funds industry, including 15 years at M&G, where he held a number of operational roles including Chief Trusts Accountant, setting up M&G’s call centre, launching closed and open ended funds, public affairs spokesman, responsibility for non-compliance relationships with regulators, HMRC and Government. He was a director of M&G and ran M&G’s direct business.

Jon Richmond joined TISA in November 2020 as Business Development Director and is responsible for bringing new members to both TISA, as well TISA initiatives such as Digital ID, Open Savings Investments and Pensions, TURN and TISAtech.

Jon holds a BA (Hons) in Financial Economics from Coventry University and has over 20 years of Financial Services experience. He spent nearly 8 years at Nordic equity broker ABG Sundal Collier in a variety of roles including Equity Sales Trader where he worked with some of the largest institutional asset manager, hedge fund and sovereign wealth funds in Europe. After leaving ABG he spent 3 and half years in Copenhagen with Nordea Markets as Senior Sales Manager where he helped re-launch Nordea’s International Equity Sales proposition and was instrumental in the successful delivery of some of the largest corporate deals in the Nordic region 2008-11. He developed deep relationships across the whole of Europe including Switzerland, Austria and Germany. On returning to London, Jon continued to work in the Nordic markets for SpareBank1 Markets and helped transpose many of his previous relationships over to the new entity until leaving the broking sector in 2013.

After leaving broking, Jon took his relationship building and client engagement skills and forged a career in Business Development, utilising his connections in the Asset and Wealth Management space at firms such as FundAssist, FundsLibrary and Broadridge who he left as Sales Director before joining TISA.

Prakash Chandramohan is the Strategy Director for TISA, responsible for TISA’s overarching strategy and development plan as well as its Strategic & Technical Policy Initiatives. Prakash has over 20 years of financial services experience, including 8 years with Quilter plc where he was the Head of Product for their international investment platform and “owner” of key committees such as the International Investment Committee and Product Governance Committee. Prakash has extensive experience leading large scale regulatory change programmes and business rationalisation/transformation. He is an ex-investment banker with experience helping clients with M&A and capital raising.

Lisa has over 25 years experience in financial services with a breadth of regulatory knowledge and particular expertise in CASS. She spent 5 years at Architas Multi Manager as CF10a, and deputised for the COO in leading a function which included Third Party Governance, Operations and IT, as well as CASS. Prior to this Lisa spent 10 years with IFDS in various senior roles including as a Lead Relationship Manager and Head of European Cash and Stock Reconciliations. Lisa also spent some time with a Big 4 firm as a CASS SME. Prior to this Lisa worked in various operational roles in the banking sector.

Mosa Zahed is the Head of Market Engagement for TISA, overseeing the programme of conferences, forums and briefings and is responsible for developing and managing partnership opportunities at TISA events. He is also responsible for establishing working relationships with key stakeholders in Government, the Regulators and the UK financial services industry. Mosa has over ten years’ experience in public affairs having worked with senior policymakers across Europe. He holds a BA in European Public Management from The Hague University and an MSc in International and Development Administration from Leiden University.