Our full range of TISA training workshops are detailed below, split into relevant areas of interest for easy reference.
To see dates of our scheduled public training workshops please check our events and training page here
The ISA regulations, which provide the surviving spouse/civil partner of a deceased ISA client with an additional ISA allowance, have been in force since 6 April 2015. Regulations implementing changes to the rules were laid from from 6 April 2018. In summary, the tax status of ISAs will be extended after the date of death and this will impact on the additional permitted subscription rules.
Some managers are still unclear on some of the key requirements, especially where the deceased ISA was a stocks & shares ISA and the surviving spouse/civil partner inherits the ISA assets and this changed again on 6 April 2018.
This 3 hour workshop is designed to provide an overview of the key rules that managers need to be aware of if they have opted to receive these additional permitted subscriptions.
The key topics covered will include:
This relatively new ISA facility will provide investors with the opportunity to replace funds that have been withdrawn from their ISA.
While simple in intent, this is quite complex in implementation with many areas to consider in regard to management, operation and reporting.
This 2 hour workshop is designed to provide an overview of the key operational issues that managers need to be aware of in relation to ISA flexibility and aims to answer the following questions:
This workshop will provide a basic overview of all the key ISA rules. The ISA scheme has become increasingly complex over recent years and for those with limited or no ISA experience and knowledge, the rules may appear quite daunting. The workshop aims to provide an overview of how the ISA scheme works, what key options are available to ISA investors and what authorised ISA managers need to do to adhere to the ISA regulations.
Attending this 2 hour workshop will provide delegates with the opportunity to ask questions of an experienced industry trainer and answer any questions they have on the ISA rules.
The content of the workshop would be especially relevant to individuals who are new to the ISA industry and need to acquire a solid understanding of how the scheme works and will cover the following topics:
This TISA training course has been designed to provide staff with an overview of the key facts within the ISA regulations. The ISA regulations and additional HMRC guidance are constantly being updated and it is important that ISA managers and their employees are fully aware of their obligations on the key issues. The content of this session would be especially suitable for those who are new to the industry and the ISA scheme especially and those who simply require a refresher course to ensure that they are up to speed with the key facts.
Attending this session will also provide an ideal opportunity for delegates to ask questions of an experienced industry trainer, discuss issues relating to all aspects of ISA administration and relate them to their own workplace. It will also provide them with an opportunity to gain an insight into the processes and procedures used by other ISA managers.
The 4 hour course will include an overview of the following key areas:
This workshop will look in detail at how to determine if an investment qualifies to be held within an ISA, taking delegates through the stages of investigation necessary to make a decision. It also covers issues surrounding income and corporate actions. Delegates will explore a number of case studies as well as undertake a question and answer exercise to facilitate deeper understanding of the issues.
The issue of Part Repair or Void notices by HMRC to ISA managers continues to be a challenge for many ISA managers and feedback suggests that managers are not always clear on how to accurately adhere to the instructions given by HMRC.
This workshop takes delegates through the various steps involved when carrying out an ISA repair or an ISA void including the removal of the necessary investments or cash and the tax implications for both the ISA manager and the investor. The session will cover the repairing or voiding of all ISA types.
This online workshop will look in detail at the key regulatory issues that managers must adhere to in addition to the key areas of the ISA Guidance Notes and industry guidelines that managers should be aware of.
The session will cover all ISA transfer options for both cash ISAs and stocks & shares ISAs including the numerous transfer forms which continue to cause confusion within the industry. It will also cover the option for a surviving spouse/civil partner of a deceased ISA client to transfer their Additional Permitted Subscription (APS) Allowance to a new ISA manager which came into force on 6 April 2015. Attendees will be able to benefit from TISA’s knowledge on this topic, built up over many years with the help of HMRC, who are responsible for managing the ISA scheme. Attendees will also be able to benefit from an insight as to how other ISA managers process their ISA transfers.
This workshop takes delegates through the various steps involved when carrying out an ISA repair or an ISA void including the removal of the necessary investments or cash and the tax implications for both the ISA manager and the investor. The session will cover the repairing or voiding of all ISA types.
Authorised ISA managers are required to send HM Revenue & Customs (HMRC) several ISA returns each year. Most of these returns are annual returns but there is also an interim return that some managers may also complete on a monthly basis or when required. There have been some recent changes to a number of these returns which has generated a significant number of queries from the industry. It is important that all these returns are completed correctly and on time as failure to do so can result in financial consequences.
This 2-hour workshop will guide delegates through all the ISA returns and clarify all the key components that need to be included as well as highlight the recent changes that the government has made to the returns. The workshop will be useful for any individuals who are actively involved in the completion of the ISA returns or those who may have an oversight role in their completion. Just to note that this workshop does not cover individual/specific Junior ISA (JISA) returns.
This TISA training
course has been designed to provide staff with an overview of the key facts
relating to Junior ISAs. The content of the session will be suitable for those
who are already familiar with existing ISA administration and will now be
administering these ISAs for children. It will concentrate on the parts of the
ISA Regulations that apply uniquely or differently to Junior ISAs.
Attending this session will also provide an ideal opportunity for delegates to
ask questions of an experienced industry trainer, discuss issues relating to
all aspects of JISA administration and relate them to their own
workplace.
This 3 hour course will include an overview of the following key JISA areas:
DC pension death benefits have undergone several changes in recent years, with an increase in the options available and the opportunity to pass on pension wealth through generations without incurring tax charges. This course is designed to help attendees understand the various options available, the processing of associated crystallisation events and the potential tax charges that may apply. It is suitable for administrators who process death claims and can serve either as a refresher or education for those new to death claim processing.
Join this online workshop to gain a holistic view of the UK pensions landscape, the challenges being faced and the initiatives being introduced. We will cover all types of DC pension transfer processing and a review of current and forthcoming industry initiatives. This course is particularly beneficial to those who are newer to pensions administration or those who would like a refresh.
Join this online workshop to gain an understanding of the retirement options open to DC pension savers. The challenges and risks being faced and new additions and changes to the framework.
Course overview
Recent and forthcoming regulatory change
The regulatory regimes
DC retirement options
Consumer risks and challenges
The wider consumer retirement journey
TISA’s training course on The Essentials of Money Management aims to address the current gap in personal finance knowledge for young adults in the workplace (such as graduates, apprentices and new entrants). The workshop is the perfect aide to staff wellbeing and induction programmes, helping firms deliver on corporate social responsibility, whilst their staff gain valuable CPD.
The workshop provides attendees with the tools and confidence to make sense of everyday financial matters, including budgeting, saving, investing, credit and borrowing, as well as how to avoid being scammed. It will equip your staff with the knowledge and confidence to make more informed financial decisions.
We will cover everything from:
We will also explore financial concepts, such as compound interest and credit scores.
This 4 hour online workshop is intended to provide a good understanding of the requirements for compliance with the Client Assets (CASS) rules of the FCA, relating to Client Money & Custody Assets.
The content will include:
This 4 hour online workshop is intended to provide a detailed understanding of the requirements for good CASS Reconciliation, both the preparation and subsequent actions and follow up under the FCA regulatory regime. The course will include practical examples of good and bad practice, which firms should be looking to meet or aspire to. It is suitable for those with previous experience in this area or for those who wish to refresh and expand their knowledge.
The content will include
This 3.5 hour online workshop is intended to provide an understanding of the requirements for good CASS oversight and governance under the FCA regulatory regime. The course will include practical examples of good and bad governance and areas of best practice, which firms should be looking to meet or aspire to. It is suitable for those with some previous experience in this area or for those who wish to refresh and expand their knowledge.
The content will include
The course will be suitable for those with previous training and/or experience in this area, who wish to refresh their knowledge and to prove their fulfilment of continuing training expectations.
You need to make it easy for customers to complain. What an aggrieved customer hates more than anything is a complaints process that’s opaque, complicated and onerous. The regulator couldn’t agree more.
The FCA expects you to treat your customers
fairly. Which means you must have a straightforward, transparent and fair
complaints process. If complaints handling is not high up on your agenda, now
is the time to put it there.
But handling complaints is about more than showing the regulator that you’re
treating customers fairly, it’s about actually treating your customers fairly.
Your complaints procedure can have a profound effect on how your customers
think and feel about your firm.
In this one-day training workshop you’ll learn how to create an effective and sensitive complaints procedure that will help you keep your customers (who may have otherwise gone in frustration to your competitors).
Risk-based monitoring is a fundamental staple of the regulated environment, but with firms being disciplined on a regular basis for failures of compliance, questions arise as to the effectiveness of the monitoring in place, whether it has the right aims and objectives, uses appropriate tools and is implemented by suitably skilled staff.
This full-day course aims to address these concerns by first deep-diving into what monitoring is supposed to achieve and the lessons firms might learn from the FCA’s approach.
It then focuses on the importance of a high-quality risk appetite statement and risk assessment as drivers of an effective monitoring programme and explores techniques such as graphic mapping and the Conduct Risk Journey as frameworks for value-added risk assessment.
The course rounds off by examining various monitoring methodologies, the problems and issues with sampling and hints for effective report writing and for ensuring that the monitoring team has the right skill set for the challenges it faces.
The important thing is to recognise genuine need.
Join us for this informative 3 hour course. You’ll be given the tips and resources you need to introduce a compassionate strategy and meet the specific needs of your customers.
This half-day workshop on Artificial Intelligence in Financial Services will break down what AI really is, explore how it’s transforming the finance world, and look at real examples you can relate to. No jargon, no hype — just practical insights, real-world use cases, and a view of what’s coming next.
This course is for anyone in finance who keeps hearing about AI and want to finally “get it” — without needing to learn how to code.
Course Overview
What’s Next? – A glimpse of the future
What is AI? – Demystifying the different types and looking at current examples
History v Hype – Looking at how AI is evolving rapidly
Real World Applications in finance – Connecting AI to real, practical, financial uses
Risks and Regulation – Looking at real life challenges
Innovation doesn’t have to feel like a compliance gamble. For organisations exploring new financial or data-driven solutions, regulatory sandboxes offer a structured space to experiment safely — with support from the very regulators you’ll eventually need to satisfy.
This half-day workshop breaks down how the FCA and ICO sandboxes operate, who can benefit, and what makes a standout application. We’ll also explore the Supercharged Sandbox — a cross-regulator programme designed for advanced, multi-disciplinary innovations. Although the current round will have closed, understanding its structure can help future-proof your projects and get you sandbox-ready across the board.
Course Overview
Final wrap-up and resources
Regulatory Sandboxes – what, why, and who
The role of regulatory sandboxes in de-risking innovation
Distinct mandates of the FCA and ICO sandbox programmes
FCA Sandbox in focus
ICO Sandbox in focus
The Supercharged Sandbox (applications will be closed at the time of this course)
Positioning your project & avoiding common pitfalls
Delivered by TISA experts or in partnership with leading businesses, TISA’s acclaimed training programme is available throughout the year and provides technical and practical courses, from specialist to introductory levels, on a range of business critical topics.
The list of upcoming workshops can be seen here
If you are able to provide a suitable venue and can guarantee a minimum number of delegates for the workshop you require, we can deliver any of our workshops in the location of your choosing. Workshops can be provided for up to 20 attendees (subject to the size/scope of your training facilities) and we will offer any available places up to this number for other people in your region at our usual attendee fee. Benefits include:
We can
deliver any of our workshops as a closed session for your attendees in the
location of your choosing.
Benefits include:
Learn more about our in-house training here.
