All TISA Training Workshops

Our full range of TISA training workshops are detailed below, split into relevant areas of interest for easy reference.

To see dates of our scheduled public training workshops please check our events and training page here 

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Training Interest

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ISA Training

Additional Permitted Subscriptions – Deceased ISA Holders

The ISA regulations, which provide the surviving spouse/civil partner of a deceased ISA client with an additional ISA allowance, have been in force since 6 April 2015. Regulations implementing changes to the rules were laid from from 6 April 2018. In summary, the tax status of ISAs will be extended after the date of death and this will impact on the additional permitted subscription rules.

Some managers are still unclear on some of the key requirements, especially where the deceased ISA was a stocks & shares ISA and the surviving spouse/civil partner inherits the ISA assets and this changed again on 6 April 2018.

This 3 hour workshop is designed to provide an overview of the key rules that managers need to be aware of if they have opted to receive these additional permitted subscriptions.

The key topics covered will include:

  • Who is eligible to receive the additional allowance
  • The value of the allowance that the surviving spouse/civil partner receives both pre and post 6 April 2018
  • The time periods permitted to make additional subscriptions
  • The methods of making an additional subscription – cash and non-cash assets
  • Transferring the allowance to a different ISA manager
  • The application process for making additional subscriptions
  • Transferring ISAs after making additional subscriptions
  • Other implications of the 6 April 2018 changes
Flexible ISAs

Available since 6 April 2016, this relatively new ISA facility will provide investors with the opportunity to replace funds that have been withdrawn from their ISA.

While simple in intent, this is quite complex in implementation with many areas to consider in regard to management, operation and reporting.

This 2 hour workshop is designed to provide an overview of the key operational issues that managers need to be aware of in relation to ISA flexibility and aims to answer the following questions:

  • Will flexibility apply to all ISAs?
  • What withdrawals count towards flexibility?
  • How long does flexibility last?
  • How will flexibility be tracked?
  • Can non-residents use flexibility?
  • What will be reported to HMRC?
  • What does this mean for continuous ISA applications?
  • How does flexibility work with the overall ISA allowance?
  • Is flexibility transferable?
  • Are there any issues with ISA transfers?
  • Do ISA managers not offering flexibility need to make any system changes?
Innovative Finance (IF) ISA Key Facts

This TISA training course has been designed to provide newly or soon to be authorised innovative finance (IF) ISA managers with an overview of the key ISA rules that they will have to adhere to once they offer an IF ISA product. It is important that IF ISA managers and their employees are fully aware of their obligations on the key issues. The content of this session would be suitable for those ISA managers and employees who are still in the process of launching their IF ISA or for those who have already launched their IF ISA and wish to ensure that they are adequately adhering to all the necessary ISA regulations and guidance.

Attending this session will also provide an ideal opportunity for delegates to ask questions of an experienced industry trainer, discuss issues relating to all aspects of ISA administration and relate them to their own workplace. It will also provide them with an opportunity to gain an insight into the processes and procedures used by other ISA managers.

The 4 hour course will include an overview of the following key areas:

  • General rules and limits
  • Applications & subscriptions
  • Transfers
  • Withdrawals, closures & death
  • Qualifying Investments
  • Breaches of the ISA rules
  • Additional Permitted Subscriptions
Introduction to ISAs

This workshop will provide a basic overview of all the key ISA rules. The ISA scheme has become increasingly complex over recent years and for those with limited or no ISA experience and knowledge, the rules may appear quite daunting. The workshop aims to provide an overview of how the ISA scheme works, what key options are available to ISA investors and what authorised ISA managers need to do to adhere to the ISA regulations.

Attending this 2 hour workshop will provide delegates with the opportunity to ask questions of an experienced industry trainer and answer any questions they have on the ISA rules.

The content of the workshop would be especially relevant to individuals who are new to the ISA industry and need to acquire a solid understanding of how the scheme works and will cover the following topics:

  • Types of ISA
  • Subscription limits
  • HMRC ISA Managers’ Guidance
  • ISA applications and subscriptions
  • ISA Transfers
  • ISA withdrawals
  • ISAs at death
  • ISA Returns
  • Breaches of the ISA rules
ISA Key Facts

This TISA training course has been designed to provide staff with an overview of the key facts within the ISA regulations. The ISA regulations and additional HMRC guidance are constantly being updated and it is important that ISA managers and their employees are fully aware of their obligations on the key issues. The content of this session would be especially suitable for those who are new to the industry and the ISA scheme especially and those who simply require a refresher course to ensure that they are up to speed with the key facts.

Attending this session will also provide an ideal opportunity for delegates to ask questions of an experienced industry trainer, discuss issues relating to all aspects of ISA administration and relate them to their own workplace. It will also provide them with an opportunity to gain an insight into the processes and procedures used by other ISA managers.

The 4 hour course will include an overview of the following key areas:

  • General rules and limits
  • Applications & subscriptions
  • Transfers
  • Withdrawals, closures & death
  • Qualifying Investments
  • Breaches of the ISA rules
  • Additional Permitted Subscriptions
ISA Qualifying Investments

This is perhaps one of the most challenging aspects of ISA Administration and continues to generate the majority of questions from ISA managers. There have been several changes to the ISA regulations over the last few years, including amendments to the ISA guidance which mean that managers must inform HMRC when they discover any non-ISA qualifying investments increasing the importance that managers only purchase those investments which meet the criteria specified in the ISA regulations.

The 3 hour workshop will look in detail at how to determine if an investment qualifies to be held within an ISA, taking delegates through the stages of investigation necessary to make a decision. It also covers issues surrounding income and corporate actions. Delegates will explore a number of case studies as well as undertake a question and answer exercise to facilitate deeper understanding of the issues.

ISA Repairs & Voids

The issue of Part Repair or Void notices by HMRC to ISA managers continues to be a challenge for many ISA managers and feedback suggests that managers are not always clear on how to accurately adhere to the instructions given by HMRC. This session takes delegates through the various steps involved when carrying out an ISA repair or an ISA void including the removal of the necessary investments or cash and the tax implications for both the ISA manager and the investor. The 3 hour session will cover the repairing or voiding of all ISA types.

ISA Transfers

This is perhaps one of the most widely misinterpreted areas of ISA Administration and generates a wide spread of questions. Over recent years there have been numerous changes to the ISA regulations, the ISA Guidance Notes and additional industry guidelines. The 1 July 2014 changes to the ISA regulations added yet further new regulations and guidance, including the option for stocks & shares ISAs to be transferred to cash ISAs for the first time.

This 3 hour workshop will look in detail at the key regulatory issues that managers must adhere to in addition to the key areas of the ISA Guidance Notes and industry guidelines that managers should be aware of. The session will now cover all ISA transfer options for both cash ISAs and stocks & shares ISAs including the numerous transfer forms which continue to cause confusion within the industry.

It will also cover the option for a surviving spouse/civil partner of a deceased ISA client to transfer their Additional Permitted Subscription (APS) Allowance to a new ISA manager which came into force on 6 April 2015.

Attendees will be able to benefit from TISA’s knowledge on this topic, built up over many years with the help of HMRC, who are responsible for managing the ISA scheme. Attendees will also be able to benefit from an insight as to how other ISA managers process their ISA transfers.

Lifetime ISA

The ISA regulations to introduce the new Lifetime ISA (LISA) came into force on 6 April 2017. The Lifetime ISA is a totally new type of ISA with separate reporting requirements and differs from other ISA types in many aspects including the new concept of individuals making current year payments into the Lifetime ISA rather than ISA subscriptions. These workshops should be especially useful for ISA managers who are already offering the Lifetime ISA and wish to ensure that their staff are aware of the key rules, and also for those managers that are anticipating or considering offering the Lifetime ISA in the near future.

This 3 hour workshop is designed to provide ISA managers with a detailed overview of the new Lifetime ISA rules. It should be noted that the material will be based on our interpretation of the rules at the time of each workshop although it is not anticipated that any significant changes will now be made to the ISA regulations or guidance.

The key topics covered will include:

  • Lifetime ISA overview
  • Opening a LISA
  • Subscriptions to a LISA
  • Government bonus
  • Qualifying investments
  • Withdrawals
  • Reporting
  • Closure of a LISA

Junior ISA Training

Junior ISA Key Facts

This TISA training course has been designed to provide staff with an overview of the key facts relating to Junior ISAs. The content of the session will be suitable for those who are already familiar with existing ISA administration and will now be administering these ISAs for children. It will concentrate on the parts of the ISA Regulations that apply uniquely or differently to Junior ISAs.

Attending this session will also provide an ideal opportunity for delegates to ask questions of an experienced industry trainer, discuss issues relating to all aspects of JISA administration and relate them to their own workplace. 

This 3 hour course will include an overview of the following key JISA areas:

  • General rules and limits
  • Eligible children
  • Applications and the Registered Contact
  • Subscriptions
  • Qualifying investments
  • Repairs
  • Transfers (including CTF to JISA transfers)
  • The age 16-18 scenario
  • Terminal illness withdrawals, closures & death

Pensions Training

An Introduction to Pensions

This course is designed to provide an introduction to the UK pensions landscape, providing a background to the framework which exists today for private and occupational schemes, retirement options, death benefits and a section dedicated to the employer duties for meeting Automatic Enrolment requirements.  It is suitable for those who would like to acquire a basic understanding of the UK pensions market and for employees who have a role in Automatic Enrolment administration.

DC Death Benefits

DC pension death benefits have undergone several changes in recent years, with an increase in the options available and the opportunity to pass on pension wealth through generations without incurring tax charges. This course is designed to help attendees understand the various options available, the processing of associated crystallisation events and the potential tax charges that may apply. It is suitable for administrators who process death claims and can serve either as a refresher or education for those new to death claim processing. 

The UK Pensions landscape and transfers

This course provides an overview of the current UK Pensions landscape. It then focuses on SIPPs covering due diligence, investments and transfers in/out with a detailed look at the various types and the different events and reporting that is triggered. It is particularly suitable for SIPP providers who would like to provide new staff with a broad overview of UK Pensions and a more detailed look into the administration of transfers in and out.

Powers of Attorney Training

Powers of Attorney Key Facts

This TISA training course has been designed to provide staff with an overview of the key facts about Powers of Attorney. There is a vast amount of information available from various sources on Powers of Attorney and this course aims to consolidate and condense the key areas to give a broad understanding of the topic.

The 3 hour course will include an overview of the following key areas for both English and Scottish Powers of Attorney:

  • General information
  • Application
  • Use
  • Administration

Client Assets / Client Money Training

Client Money & Custody Asset Refresh – Recap and Update on CASS Requirements

Duration: 3 hours

This workshop will be delivered by Karen Bond, Partner, Walbrook Partners. Karen has more than 35 years’ financial services experience and has been a consultant since 1999. She has delivered many training courses on this subject, combining her deep operational knowledge with detailed knowledge pf CASS and its application. As a consultant, Karen has defined and implemented multiple CASS related processes, including selection and implementation of outsource providers, supported remediation of CASS issues and provided support for s166 reviews and FCA visits. She has worked for a wide variety of firms, including platforms and their software providers, wealth managers, asset managers, derivatives providers, P2P lenders and outsource providers.

The course will cover the ongoing training requirements for those engaged in CASS related roles, whether as CASS specialists, operational practitioners or in Compliance or Internal Audit. Participants will receive a refresher of the Client Money & Asset requirements within CASS 6 & 7, including a recap of the key requirements and updates, based on our knowledge of the latest themes and best practice. The agenda will include:

  • Regulatory background and the applicable rules
  • Requirements for Client Money Segregation
  • Requirements for Client Asset Segregation
  • Recordkeeping requirements and expectations
  • Internal and external client money reconciliations
  • Client Asset Reconciliations & Record Checks
  • Funding and Timings
  • Governance and Oversight

The course will be suitable for those with previous training and/or experience in this area, who wish to refresh their knowledge and to prove their fulfilment of continuing training expectations. Types of business covered will include those within scope of CASS 6 & 7, including fund managers, wealth managers and platforms.

Client Money Refresh – Recap and Update on CASS Requirements

This workshop will be delivered by Karen Bond, Partner, Walbrook Partners. Karen has more than 35 years’ financial services experience and has been a consultant since 1999. She has delivered many training courses on this subject, combining her deep operational knowledge with detailed knowledge pf CASS and its application. As a consultant, Karen has defined and implemented multiple CASS related processes, including selection and implementation of outsource providers, supported remediation of CASS issues and provided support for s166 reviews and FCA visits. She has worked for a wide variety of firms, including platforms and their software providers, wealth managers, asset managers, derivatives providers, P2P lenders and outsource providers.

The course will cover the ongoing training requirements for those engaged in CASS related roles, whether as CASS specialists, operational practitioners or in Compliance or Internal Audit. Participants will receive a refresher of the Client Money requirements within CASS 7, including a recap of the key requirements and updates, based on our knowledge of the latest themes and best practice. The agenda will include:

  • Regulatory background and the applicable rules
  • Requirements for Client Money Segregation
  • Recordkeeping requirements and expectations
  • Internal and external client money reconciliations
  • Funding and Timings
  • Governance and Oversight

The course will be suitable for those with previous training and/or experience in this area, who wish to refresh their knowledge and to prove their fulfilment of continuing training expectations. Types of business covered will include those within scope of CASS 7, including fund managers, wealth managers and platforms.

FSTP Regulatory Training

Complaints Handling

You need to make it easy for customers to complain. What an aggrieved customer hates more than anything is a complaints process that’s opaque, complicated and onerous. The regulator couldn’t agree more.

The FCA expects you to treat your customers fairly. Which means you must have a straightforward, transparent and fair complaints process. If complaints handling is not high up on your agenda, now is the time to put it there.
But handling complaints is about more than showing the regulator that you’re treating customers fairly, it’s about actually treating your customers fairly. Your complaints procedure can have a profound effect on how your customers think and feel about your firm.

In this one-day training workshop you’ll learn how to create an effective and sensitive complaints procedure that will help you keep your customers (who may have otherwise gone in frustration to your competitors).

  • Understand the FCA’s expectations with Dispute Resolution rules (DISP)
  • Learn how to successfully apply these rules
  • Better understand the Financial Ombudsman’s Service (FOS) in relation to complaints management
  • Learn how the Financial Services Compensation Scheme (FSCS) supports consumers
  • Get better at recognising complaints and the processes needed to support management
  • Understand the link between effective complaints management and business growth
  • Create customer satisfaction by successfully resolving complaints.

Product Management & Governance

Huge mis-selling scandals have caught the regulator’s eye. Make sure your products are designed with the customer’s long-term interests in mind. 
Join us for this interactive one-day course. You’ll learn how to truly place your customer at the heart of your product policies and develop the framework that allows you to prove to the FCA you did so.

The regulator has exposed serious weaknesses in the way some financial services firms approach product design and governance. It has urged businesses to introduce rigorous stress testing to prove the value of products, and to give clearer information to the customer about the risks involved.

Consumer protection and market integrity are two of the FCA’s chief concerns, so you must listen to your customers’ needs more than ever. This isn’t about complaint resolution. It’s about taking a proactive approach to ensuring your customers get the best deal, right from the start.

The regulator is clamping down on poor product policies. You’ll need to prove your products respond to real consumer needs and are designed to meet their long-term requirements.

Failure to comply could result in the restriction of product features, a block on the promotion of certain products or an outright ban (with serious reputational and commercial repercussions).

So join us for this interactive one-day course. You’ll learn how to truly place your customer at the heart of your product policies and develop the framework that allows you to prove to the FCA you did so.

•Get the latest FCA position on this issue
•Through case studies identify the risks of an informal and unstructured approach to product management
•Learn what information should be considered when making product decisions
•Appreciate the importance of involving consumers in the process
•Identify the risks and controls that any framework should encompass
•Establish a governance framework for key decisions
•Understand the responsibilities of the 1st, 2nd, and 3rd levels of defence in product management
•Learn how to involve affected stakeholders and convince them to take action

Ensuring MiFID II Suitability

Consumer protection is one of the regulator’s top priorities. An increased focus on the suitability of investment advice is part of that.

The FCA’s recent suitability review flagged a number of issues. Among the most common are hidden fees, and investment portfolios that do not reflect the risk appetite, experience or financial situation of the customer. Firms were also pulled up on holding out-of-date client information.

Your firm needs to show it has stringent tests and controls in place to build a customer’s risk profile. You’ll also need to assess a client’s capacity for loss before you can determine the level of risk they are willing and able to take.

The regulator doesn’t dictate how firms should determine that risk (or how to evidence the steps taken to do so). But they will take tough action on poor practice, imposing harsh financial penalties.

Join us for this informative one-day course. You’ll learn about the documentation and processes you need to safeguard your clients (and demonstrate your high standards to the regulator).

•Understand the FCA’s focus on this area as part of its Treating Customers Fairly strategy
•Ensure your company is evidencing suitability correctly
•Understand what level of Know Your Customer is required before making a recommendation
•Confirm your approach to risk profiling meets the regulator’s expectations
•Learn what adviser and investment managers need to do to demonstrate suitability

Evidencing The Fair Treatment Of Vulnerable Customers

The important thing is to recognise genuine need.

Join us for this informative 3 hour course. You’ll be given the tips and resources you need to introduce a compassionate strategy and meet the specific needs of your customers.

  • Recognise the signs and signals of a vulnerable client
  • Introduce the tools to encourage the disclosure of vulnerability
  • Bring conversations to successful conclusions
  • Implement a robust framework that prevents false claims
  • Protect your vulnerable customers from further distress
  • Avoid reputational damage and financial penalties
Supervising Certified People

Supervision in financial services regulated entities is no longer exclusive to the financial and mortgage advice sector. By December 2019, the majority of all firms will have certificated staff. And with certification comes responsibility and accountability. Many of your staff whose role it will be to supervise and assess certificated individuals will never have supervised before in the way the regulator expects them to.

Now is the time to ensure that your supervisors of staff really understand what is and will be required of them. Firms will be delegating day to day management of people to team leaders, heads of desk, departmental heads but the FCA will be looking at organisational charts and responsibility maps to understand who is carrying the can for ensuring staff behaviours are aligned to their expectations.

Would you want to be accountable for the competence of Certificated Individuals if your supervisory staff had not been trained to carry out their role in the way that will satisfy the regulatory requirements?

Whilst supervising others is always a challenge when you are trying to manage your own role and support a team, understanding your responsibilities and the regulatory requirements of being a supervisor, will help to embed the fundamentals into your day to day working. We know from experience that too often supervision and competence assessment are viewed as a “tick box exercise” using tools such as annual appraisals or file reviews to establish competency but this isn’t sufficient to the regulator or supportive of the long term future of a

Delivery Methods

Workshops

Delivered by TISA experts or in partnership with leading businesses, TISA’s acclaimed training programme is available throughout the year and provides technical and practical courses, from specialist to introductory levels, on a range of business critical topics.

The list of upcoming workshops can be seen here 

Regional workshops

If you are able to provide a suitable venue and can guarantee a minimum number of delegates for the workshop you require, we can deliver any of our workshops in the location of your choosing. Workshops can be provided for up to 20 attendees (subject to the size/scope of your training facilities) and we will offer any available places up to this number for other people in your region at our usual attendee fee. Benefits include:

  • Dates can be arranged to suit your requirements.
  • Fees for your attendees will be charged at a discounted rate.
  • Savings on travel and related costs for attendees.
  • Delegates will have less time away from the office.

In-house training

We can deliver any of our workshops as a closed session for your attendees in the location of your choosing. 

Benefits include:

  • Dates can be arranged to suit your requirements
  • Fixed fee for up to 20 attendees
  • In some cases, workshop content can be tailored to meet the needs of your group.
  • Your group will be able to ask specific questions knowing the workshop is closed to others.

Register Your Interest in TISA Training

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