Our full range of TISA training workshops are detailed below, split into relevant areas of interest for easy reference.
To see dates of our scheduled public training workshops please check our events and training page here
The ISA regulations, which provide the surviving spouse/civil partner of a deceased ISA client with an additional ISA allowance, have been in force since 6 April 2015. Regulations implementing changes to the rules were laid from from 6 April 2018. In summary, the tax status of ISAs will be extended after the date of death and this will impact on the additional permitted subscription rules.
Some managers are still unclear on some of the key requirements, especially where the deceased ISA was a stocks & shares ISA and the surviving spouse/civil partner inherits the ISA assets and this changed again on 6 April 2018.
This 3 hour workshop is designed to provide an overview of the key rules that managers need to be aware of if they have opted to receive these additional permitted subscriptions.
The key topics covered will include:
This relatively new ISA facility will provide investors with the opportunity to replace funds that have been withdrawn from their ISA.
While simple in intent, this is quite complex in implementation with many areas to consider in regard to management, operation and reporting.
This 2 hour workshop is designed to provide an overview of the key operational issues that managers need to be aware of in relation to ISA flexibility and aims to answer the following questions:
This workshop will provide a basic overview of all the key ISA rules. The ISA scheme has become increasingly complex over recent years and for those with limited or no ISA experience and knowledge, the rules may appear quite daunting. The workshop aims to provide an overview of how the ISA scheme works, what key options are available to ISA investors and what authorised ISA managers need to do to adhere to the ISA regulations.
Attending this 2 hour workshop will provide delegates with the opportunity to ask questions of an experienced industry trainer and answer any questions they have on the ISA rules.
The content of the workshop would be especially relevant to individuals who are new to the ISA industry and need to acquire a solid understanding of how the scheme works and will cover the following topics:
This TISA training course has been designed to provide staff with an overview of the key facts within the ISA regulations. The ISA regulations and additional HMRC guidance are constantly being updated and it is important that ISA managers and their employees are fully aware of their obligations on the key issues. The content of this session would be especially suitable for those who are new to the industry and the ISA scheme especially and those who simply require a refresher course to ensure that they are up to speed with the key facts.
Attending this session will also provide an ideal opportunity for delegates to ask questions of an experienced industry trainer, discuss issues relating to all aspects of ISA administration and relate them to their own workplace. It will also provide them with an opportunity to gain an insight into the processes and procedures used by other ISA managers.
The 4 hour course will include an overview of the following key areas:
This workshop will look in detail at how to determine if an investment qualifies to be held within an ISA, taking delegates through the stages of investigation necessary to make a decision. It also covers issues surrounding income and corporate actions. Delegates will explore a number of case studies as well as undertake a question and answer exercise to facilitate deeper understanding of the issues.
The issue of Part Repair or Void notices by HMRC to ISA managers continues to be a challenge for many ISA managers and feedback suggests that managers are not always clear on how to accurately adhere to the instructions given by HMRC.
This workshop takes delegates through the various steps involved when carrying out an ISA repair or an ISA void including the removal of the necessary investments or cash and the tax implications for both the ISA manager and the investor. The session will cover the repairing or voiding of all ISA types.
This online workshop will look in detail at the key regulatory issues that managers must adhere to in addition to the key areas of the ISA Guidance Notes and industry guidelines that managers should be aware of.
The session will cover all ISA transfer options for both cash ISAs and stocks & shares ISAs including the numerous transfer forms which continue to cause confusion within the industry. It will also cover the option for a surviving spouse/civil partner of a deceased ISA client to transfer their Additional Permitted Subscription (APS) Allowance to a new ISA manager which came into force on 6 April 2015. Attendees will be able to benefit from TISA’s knowledge on this topic, built up over many years with the help of HMRC, who are responsible for managing the ISA scheme. Attendees will also be able to benefit from an insight as to how other ISA managers process their ISA transfers.
This workshop takes delegates through the various steps involved when carrying out an ISA repair or an ISA void including the removal of the necessary investments or cash and the tax implications for both the ISA manager and the investor. The session will cover the repairing or voiding of all ISA types.
This TISA training
course has been designed to provide staff with an overview of the key facts
relating to Junior ISAs. The content of the session will be suitable for those
who are already familiar with existing ISA administration and will now be
administering these ISAs for children. It will concentrate on the parts of the
ISA Regulations that apply uniquely or differently to Junior ISAs.
Attending this session will also provide an ideal opportunity for delegates to
ask questions of an experienced industry trainer, discuss issues relating to
all aspects of JISA administration and relate them to their own
workplace.
This 3 hour course will include an overview of the following key JISA areas:
DC pension death benefits have undergone several changes in recent years, with an increase in the options available and the opportunity to pass on pension wealth through generations without incurring tax charges. This course is designed to help attendees understand the various options available, the processing of associated crystallisation events and the potential tax charges that may apply. It is suitable for administrators who process death claims and can serve either as a refresher or education for those new to death claim processing.
Join this online workshop to gain a holistic view of the UK pensions landscape, the challenges being faced and the initiatives being introduced. We will cover all types of DC pension transfer processing and a review of current and forthcoming industry initiatives. This course is particularly beneficial to those who are newer to pensions administration or those who would like a refresh.
This TISA training course has been designed to provide staff with an overview of the key facts about Powers of Attorney. There is a vast amount of information available from various sources on Powers of Attorney and this course aims to consolidate and condense the key areas to give a broad understanding of the topic.
The 3 hour course will include an overview of the following key areas for both English and Scottish Powers of Attorney:
TISA’s training course on The Essentials of Money Management aims to address the current gap in personal finance knowledge for young adults in the workplace (such as graduates, apprentices and new entrants). The workshop is the perfect aide to staff wellbeing and induction programmes, helping firms deliver on corporate social responsibility, whilst their staff gain valuable CPD.
The workshop provides attendees with the tools and confidence to make sense of everyday financial matters, including budgeting, saving, investing, credit and borrowing, as well as how to avoid being scammed. It will equip your staff with the knowledge and confidence to make more informed financial decisions.
We will cover everything from:
We will also explore financial concepts, such as compound interest and credit scores.
Duration: 3 hours
This workshop will be delivered by Karen Bond, Partner, Walbrook Partners. Karen has more than 35 years’ financial services experience and has been a consultant since 1999. She has delivered many training courses on this subject, combining her deep operational knowledge with detailed knowledge pf CASS and its application. As a consultant, Karen has defined and implemented multiple CASS related processes, including selection and implementation of outsource providers, supported remediation of CASS issues and provided support for s166 reviews and FCA visits. She has worked for a wide variety of firms, including platforms and their software providers, wealth managers, asset managers, derivatives providers, P2P lenders and outsource providers.
The course will cover the ongoing training requirements for those engaged in CASS related roles, whether as CASS specialists, operational practitioners or in Compliance or Internal Audit. Participants will receive a refresher of the Client Money & Asset requirements within CASS 6 & 7, including a recap of the key requirements and updates, based on our knowledge of the latest themes and best practice. The agenda will include:
The course will be suitable for those with previous training and/or experience in this area, who wish to refresh their knowledge and to prove their fulfilment of continuing training expectations. Types of business covered will include those within scope of CASS 6 & 7, including fund managers, wealth managers and platforms.
This workshop will be delivered by Karen Bond, Partner, Walbrook Partners. Karen has more than 35 years’ financial services experience and has been a consultant since 1999. She has delivered many training courses on this subject, combining her deep operational knowledge with detailed knowledge pf CASS and its application. As a consultant, Karen has defined and implemented multiple CASS related processes, including selection and implementation of outsource providers, supported remediation of CASS issues and provided support for s166 reviews and FCA visits. She has worked for a wide variety of firms, including platforms and their software providers, wealth managers, asset managers, derivatives providers, P2P lenders and outsource providers.
The course will cover the ongoing training requirements for those engaged in CASS related roles, whether as CASS specialists, operational practitioners or in Compliance or Internal Audit. Participants will receive a refresher of the Client Money requirements within CASS 7, including a recap of the key requirements and updates, based on our knowledge of the latest themes and best practice. The agenda will include:
The course will be suitable for those with previous training and/or experience in this area, who wish to refresh their knowledge and to prove their fulfilment of continuing training expectations. Types of business covered will include those within scope of CASS 7, including fund managers, wealth managers and platforms.
You need to make it easy for customers to complain. What an aggrieved customer hates more than anything is a complaints process that’s opaque, complicated and onerous. The regulator couldn’t agree more.
The FCA expects you to treat your customers
fairly. Which means you must have a straightforward, transparent and fair
complaints process. If complaints handling is not high up on your agenda, now
is the time to put it there.
But handling complaints is about more than showing the regulator that you’re
treating customers fairly, it’s about actually treating your customers fairly.
Your complaints procedure can have a profound effect on how your customers
think and feel about your firm.
In this one-day training workshop you’ll learn how to create an effective and sensitive complaints procedure that will help you keep your customers (who may have otherwise gone in frustration to your competitors).
Huge mis-selling scandals have caught the regulator’s eye. Make sure your products are designed with the customer’s long-term interests in mind.
Join us for this interactive one-day course. You’ll learn how to truly place your customer at the heart of your product policies and develop the framework that allows you to prove to the FCA you did so.
The regulator has exposed serious weaknesses in the way some financial services firms approach product design and governance. It has urged businesses to introduce rigorous stress testing to prove the value of products, and to give clearer information to the customer about the risks involved.
Consumer protection and market integrity are two of the FCA’s chief concerns, so you must listen to your customers’ needs more than ever. This isn’t about complaint resolution. It’s about taking a proactive approach to ensuring your customers get the best deal, right from the start.
The regulator is clamping down on poor product policies. You’ll need to prove your products respond to real consumer needs and are designed to meet their long-term requirements.
Failure to comply could result in the restriction of product features, a block on the promotion of certain products or an outright ban (with serious reputational and commercial repercussions).
So join us for this interactive one-day course. You’ll learn how to truly place your customer at the heart of your product policies and develop the framework that allows you to prove to the FCA you did so.
•Get the latest FCA position on this issue
•Through case studies identify the risks of an informal and unstructured approach to product management
•Learn what information should be considered when making product decisions
•Appreciate the importance of involving consumers in the process
•Identify the risks and controls that any framework should encompass
•Establish a governance framework for key decisions
•Understand the responsibilities of the 1st, 2nd, and 3rd levels of defence in product management
•Learn how to involve affected stakeholders and convince them to take action
Consumer protection is one of the regulator’s top priorities. An increased focus on the suitability of investment advice is part of that.
The FCA’s recent suitability review flagged a number of issues. Among the most common are hidden fees, and investment portfolios that do not reflect the risk appetite, experience or financial situation of the customer. Firms were also pulled up on holding out-of-date client information.
Your firm needs to show it has stringent tests and controls in place to build a customer’s risk profile. You’ll also need to assess a client’s capacity for loss before you can determine the level of risk they are willing and able to take.
The regulator doesn’t dictate how firms should determine that risk (or how to evidence the steps taken to do so). But they will take tough action on poor practice, imposing harsh financial penalties.
Join us for this informative one-day course. You’ll learn about the documentation and processes you need to safeguard your clients (and demonstrate your high standards to the regulator).
•Understand the FCA’s focus on this area as part of its Treating Customers Fairly strategy
•Ensure your company is evidencing suitability correctly
•Understand what level of Know Your Customer is required before making a recommendation
•Confirm your approach to risk profiling meets the regulator’s expectations
•Learn what adviser and investment managers need to do to demonstrate suitability
The important thing is to recognise genuine need.
Join us for this informative 3 hour course. You’ll be given the tips and resources you need to introduce a compassionate strategy and meet the specific needs of your customers.
Supervision in financial services regulated entities is no longer exclusive to the financial and mortgage advice sector. By December 2019, the majority of all firms will have certificated staff. And with certification comes responsibility and accountability. Many of your staff whose role it will be to supervise and assess certificated individuals will never have supervised before in the way the regulator expects them to.
Now is the time to ensure that your supervisors of staff really understand what is and will be required of them. Firms will be delegating day to day management of people to team leaders, heads of desk, departmental heads but the FCA will be looking at organisational charts and responsibility maps to understand who is carrying the can for ensuring staff behaviours are aligned to their expectations.
Would you want to be accountable for the competence of Certificated Individuals if your supervisory staff had not been trained to carry out their role in the way that will satisfy the regulatory requirements?
Whilst supervising others is always a challenge when you are trying to manage your own role and support a team, understanding your responsibilities and the regulatory requirements of being a supervisor, will help to embed the fundamentals into your day to day working. We know from experience that too often supervision and competence assessment are viewed as a “tick box exercise” using tools such as annual appraisals or file reviews to establish competency but this isn’t sufficient to the regulator or supportive of the long term future of a
Delivered by TISA experts or in partnership with leading businesses, TISA’s acclaimed training programme is available throughout the year and provides technical and practical courses, from specialist to introductory levels, on a range of business critical topics.
The list of upcoming workshops can be seen here
If you are able to provide a suitable venue and can guarantee a minimum number of delegates for the workshop you require, we can deliver any of our workshops in the location of your choosing. Workshops can be provided for up to 20 attendees (subject to the size/scope of your training facilities) and we will offer any available places up to this number for other people in your region at our usual attendee fee. Benefits include:
We can
deliver any of our workshops as a closed session for your attendees in the
location of your choosing.
Benefits include:
