Coronavirus/COVID-19 – TISA Policy

The health and welfare of our members and staff is of extreme importance to us, and TISA are taking all concerns seriously. We sincerely hope that you and your loved ones are keeping safe and well during these challenging times and look forward to continuing to work with you on a full range of important work.

TISA will continue to closely monitor UK Government advice regarding Coronavirus/COVID-19. You can view the latest UK government advice here.

Please visit this page to get the latest on what we are doing in reaction to the COVID-19 emergency.

Here to support TISA members

As the majority of TISA staff work remotely as a matter of course, we are well set up for home working and the vast majority of our activity continues as usual.  The TISA team can be reached directly as usual via our email addresses and mobile numbers, however if you are unsure of the name or contact details of the individual/s you need to contact, please email enquiries@tisa.uk.com and your message will be directed to the appropriate contact/s to help.  We ask that where possible, all documentation is sent to us via email rather than by post until things return to normal.

While the situation continues, all face to face meetings have been replaced with calls or virtual meetings where possible.  As a result, we are able to continue with our policy groups and other member meetings as usual, and we remain actively engaged with policymakers, especially on issues related to managing the impacts of turbulent stock markets.

TISA has moved its Councils/Technical Committees and Working Groups to Conference call only for the immediate future and will be implementing video capability, subject to any GDPR and data security concerns.

TISA will remain fully engaged in furthering all our strategic and technical work and we are delighted to see continued support and input from members, as they flex to remote working arrangements.

TISA Training and Events

Our Training workshops have been reformatted so that they can be delivered virtually online. Most of the upcoming courses are running on the existing scheduled dates, whilst some will be re-scheduled. In all cases our booked participants have been notified of the new joining instructions or any change of date in advance and our website will be updated as any changes are confirmed.

We are evaluating our upcoming Events on a case-by-case and ongoing basis as the situation unfolds further.  Where possible, Events are being reformatted to take place on the scheduled dates in a virtual, online format (similar to our Training workshops) but where we feel this is less conducive or beneficial, we are rescheduling other Events to later in the year, when things will hopefully have returned to normal.  All Event bookings will be redeemable on the rescheduled dates (either by the booked attendee or a nominated colleague), or alternatively can be transferred to an alternative TISA Event or Training workshop. 

As firms continue to focus on training their staff, maintaining best practise and benchmarking with others, we are accepting bookings for upcoming Training and Events – the full list can be seen at https://www.tisa.uk.com/events-training/ and our full T&Cs can be seen at https://www.tisa.uk.com/terms-conditions/.

If you require any additional information, please contact us by emailing events@tisa.uk.com and a member of staff will be able to assist further.  

We will continue to monitor the situation closely and provide updates if the situation changes. 

Impact of COVID-19 on Members

The majority of member firms were quick to put in place measures to help mitigate the spread of the coronavirus (including curtailing travel, setting up home working and segregating teams), while maintaining the wellbeing of their staff and customers.

TISA believes that this is a key time for organisations to revisit their business continuity plans as they stress test their capabilities; this has implications not only on their current operational resilience but may also shape their long term strategies and plans.

Operational Resilience

Clearly the operational resilience of firms is currently being tested.  As a reminder, the slides from our recent Operational Resilience Forum can be seen at https://www.tisa.uk.com/wp-content/uploads/2020/01/Operational-Resilience-Forum-Deck-2020-Permissions.pdf,  including the issues focussed on by the FCA and Bank of England and considering the impact of significant business interruption in relation to customers, your business, and the impact on market participants.

TISA launched its policy group on Operational Resilience in April, building on its conferences and the themes set out by FCA and Bank of England, and will aim to help firms understand the approaches to resilience – not just for coronavirus, but also future events.

Media Engagement

During the COVID-19 disruption period you will see TISA commenting in the press on key themes, such as markets in turmoil, encouraging consumers to stay invested, operational resilience, supply chain issues and more.  We will always strive to encourage a moderate and sensible approach on matters, while highlighting where change would be beneficial.

Useful Resources

World Health Organisation: Further guidance about how to protect yourself from COVID-19 can be found on the WHO website.

UK Government: You can keep up-to-date with the latest UK government advice here.

FCA contact page: View the FCA’s latest Coronavirus news at fca.org.uk/coronavirus

National Crime Agency: View fraud and scams warning at nationalcrimeagency.gov.uk/news/fraud-scams-covid19

Money and Pensions Service (MaPS): View useful information and resources on Coronavirus: what employers and self-employed people need to know and Financial wellbeing in the workplace


TISA Members Only Content

Access to the information in this area of the website is only available to TISA member firms, you need to be logged in to the website to view it.

TISA Technical Bulletins

TISA provides member firms with regular technical bulletins which help members stay abreast of relevant developments and changes.

View a list of recent Covid-19 related bulletins below or use the options provided to search by keyword or date or to browse our full list of relevant technical bulletins.

1126 – Covid-19 Update (8 July 2020)

1121 – Covid-19 Update (16 June 2020)

1118 – Lifetime ISAs – Reduced 20% Withdrawal Charge (9 June 2020)

1117 – Covid-19 Update (9 June 2020)

1116 – GDPR – Working from home – security and checklists (8 June 2020)

1115 – Covid-19 Update (2 June 2020)

1112 – Covid-19: SMCR Reasonable Steps (Update)(28 May 2020)

1110 – COVID-19 Update (27 May 2020)

1109 – Annual HMRC ISA Statistics (22 May 2020)

1107 – Covid-19 Update (19 May 2020)

1103 – COVID-19 Update (12 May 2020)

1102 – Cyber Risk Questionnaire (11 May 2020)

1099 – COVID-19 Update (5 May 2020)

1097 – Lifetime ISAs – Reduction in the withdrawal charge (4 May 2020)

1095 – COVID-19 Update (28 April 2020)

1093 – Electronic Signatures – Financial Conduct Authority (22 April 2020)

1092 – Covid-19 Update (20 April 2020)

1091 – FCA and PRA statement Senior Managers and Certification Regime (SM&CR) and coronavirus (Covid-19): Expectations of dual-regulated firms (20 April 2020)

1090 – FCA Senior Managers and Certification Regime (SM&CR) solo regulated firms and coronavirus (Covid-19) (16 April 2020)

1089 – Covid-19 Update (14 April 2020)

1088 – Covid-19 Disruption – ISA Manager Information Gathering Exercise (9 April 2020)

1087 – Delayed FCA Activities (9 April 2020)

1084 – Client Assets and Corona Virus (8 April 2020)

1083 – Covid-19 Update (7 April 2020)

1082 – Industry questions to the FCA (6 April 2020)

1081 – Deferral of VAT payments due to coronavirus (COVID-19) – (6 April 2020)

1080 – FCA Dear CEO letter providing guidance to firms – Coronavirus (6 April 2020)

1079 – Coronavirus – ISA Returns (3 April 2020)

1077 – Beware fraud and scams during Covid-19 pandemic fraud (1 April 2020)

1076 – Your Questions for FCA (31 March 2020)

1074 – Firms to register for the FCA’s new data collection platform (31 March 2020)

1073 – The Pension Regulator (TPR) – Extension of reporting period (27 March 2020)

1072 – Coronavirus – ISA Applications (27 March 2020)

1071 – Coronavirus – Share your issues with TISA (26 March 2020)

1068 – Coronavirus – Acceptable ISA Documentation (19 March 2020)

1067 – Coronavirus – ISA Regulations/Guidance (16 March 2020)