Coronavirus/COVID-19 – TISA Policy

The health and welfare of our members and staff is of extreme importance to us, and TISA are taking all concerns seriously. We sincerely hope that you and your loved ones are keeping safe and well during these challenging times and look forward to continuing to work with you on a full range of important work.

TISA will continue to closely monitor UK Government advice regarding the Coronavirus/COVID-19. You can view the latest UK government advice here.

Please visit this page to get the latest on what we are doing in reaction to the COVID-19 emergency.

Here to support TISA members

As the majority of TISA staff work remotely as a matter of course, we are well set up for home working and the vast majority of our activity continues as usual.  The TISA team can be reached directly as usual via our email addresses and mobile numbers, however if you are unsure of the name or contact details of the individual/s you need to contact, please email and your message will be directed to the appropriate contact/s to help.  We ask that where possible, all documentation is sent to us via email rather than by post until things return to normal.

While the situation continues, all face to face meetings have been replaced with calls or virtual meetings where possible.  As a result, we are able to continue with our policy groups and other member meetings as usual, and we remain actively engaged with policymakers, especially on issues related to managing the impacts of turbulent stock markets.

TISA has moved its Councils/Technical Committees and Working Groups to Conference call only for the immediate future and will be implementing video capability, subject to any GDPR and data security concerns.

TISA will remain fully engaged in furthering all our strategic and technical work and we are delighted to see continued support and input from members, as they flex to remote working arrangements.

TISA Training and Events

Our Training workshops have been reformatted so that they can be delivered virtually online. Most of the upcoming courses are running on the existing scheduled dates, whilst some will be re-scheduled. In all cases our booked participants have been notified of the new joining instructions or any change of date in advance and our website will be updated as any changes are confirmed.

We are evaluating our upcoming Events on a case-by-case and ongoing basis as the situation unfolds further.  Where possible, Events are being reformatted to take place on the scheduled dates in a virtual, online format (similar to our Training workshops) but where we feel this is less conducive or beneficial, we are rescheduling other Events to later in the year, when things will hopefully have returned to normal.  All Event bookings will be redeemable on the rescheduled dates (either by the booked attendee or a nominated colleague), or alternatively can be transferred to an alternative TISA Event or Training workshop. 

As firms continue to focus on training their staff, maintaining best practise and benchmarking with others, we are accepting bookings for upcoming Training and Events – the full list can be seen at and our full T&Cs can be seen at

If you require any additional information, please contact us by emailing and a member of staff will be able to assist further.  

We will continue to monitor the situation closely and provide updates if the situation changes. 

Impact of COVID-19 on Members

The majority of member firms were quick to put in place measures to help mitigate the spread of the Coronavirus (including curtailing travel, setting up home working and segregating teams), while maintaining the wellbeing of their staff and customers.

TISA believes that this is a key time for organisations to revisit their business continuity plans as they stress test their capabilities; this has implications not only on their current operational resilience but may also shape their long term strategies and plans.

Operational Resilience

Clearly the operational resilience of firms is currently being tested.  As a reminder, the slides from our recent Operational Resilience Forum can be seen at,  including the issues focussed on by the FCA and Bank of England and considering the impact of significant business interruption in relation to customers, your business, and the impact on market participants.

TISA launched its policy group on Operational Resilience in April, building on its conferences and the themes set out by FCA and Bank of England, and will aim to help firms understand the approaches to resilience – not just for corona virus, but also future events.

Media Engagement

During the COVID-19 disruption period you will see TISA commenting in the press on key themes, such as markets in turmoil, encouraging consumers to stay invested, operational resilience, supply chain issues and more.  We will always strive to encourage a moderate and sensible approach on matters, while highlighting where change would be beneficial.

Useful Resources

World Health Organisation: Further guidance about how to protect yourself from COVID-19 can be found on the WHO website.

UK Government: You can keep up-to-date with the latest UK government advice here.

FCA contact page: View the FCA’s latest Coronavirus news at

National Crime Agency: View fraud and scams warning at

Money and Pensions Service (MaPS): View useful information and resources on Coronavirus: what employers and self-employed people need to know and Financial wellbeing in the workplace

TISA Members Only Content

Access to the information in this area of the website is only available to TISA member firms, you need to be logged in to the website to view it.

TISA Technical Bulletins

TISA provides member firms with regular technical bulletins which help members stay abreast of relevant developments and changes.

View a list of recent Covid-19 related bulletins below or use the options provided to search by keyword or date or to browse our full list of relevant technical bulletins.

1126 – Covid – 19 Update

1121 – Covid-19 Update

1118 – Lifetime ISAs – Reduced 20% Withdrawal Charge

1117 – Covid-19 Update

1116 – GDPR – Working from home – security and checklists

1115 – Covid-19 Update

1112 – Covid-19: SMCR Reasonable Steps (Update)

1110 – COVID – 19 Update

1109 – Annual HMRC ISA Statistics

1107 – Covid-19 Update

1103 – COVID-19 Update

1102 – Cyber Risk Questionnaire

1099 – COVID-19 Update

1097 – Lifetime ISAs – Reduction in the withdrawal charge

1095 – COVID-19 Update

1093 – Electronic Signatures – Financial Conduct Authority

1092 – Covid-19 Update

1091 – FCA and PRA statement Senior Managers and Certification Regime (SM&CR) and coronavirus (Covid-19): Expectations of dual-regulated firms

1090 – FCA Senior Managers and Certification Regime (SM&CR) solo regulated firms and coronavirus (Covid-19)

1089 – Covid-19 Update

1088 – Covid-19 Disruption – ISA Manager Information Gathering Exercise

1087 – Delayed FCA Activities

1084 – Client Assets and Corona Virus

1083 – Covid-19 Update

1082 – Industry questions to the FCA

1081 – Deferral of VAT payments due to coronavirus (COVID-19) – March 2020

1080 – FCA Dear CEO letter providing guidance to firms – Coronavirus

1079 – Coronavirus – ISA Returns

1077 – Beware fraud and scams during Covid-19 pandemic fraud

1076 – Your Questions for FCA

1074 – Firms to register for the FCA’s new data collection platform

1073 – The Pension Regulator (TPR) – Extension of reporting period

1072 – Coronavirus – ISA Applications

1071 – Coronavirus – Share your issues with TISA

1068 – Coronavirus – Acceptable ISA Documentation

1067 – Coronavirus – ISA Regulations/Guidance