COURSE DETAILS

Duration: 3 hours | Timings: 12.30-15.30

The important thing is to recognise genuine need.

Join us for this informative 3 hour online course. You’ll be given the tips and resources you need to introduce a compassionate strategy and meet the specific needs of your customers.This session will run from 12.30 – 15.30 (a short break will be provided).

 

COURSE OVERVIEW

  • Recognise the signs and signals of a vulnerable client
  • Introduce the tools to encourage the disclosure of vulnerability
  • Bring conversations to successful conclusions
  • Implement a robust framework that prevents false claims
  • Protect your vulnerable customers from further distress
  • Avoid reputational damage and financial penalties