TISA Big Picture Conference 2025

Alan Mak, Conservative MP for Havant since May 2015, became Shadow Science, Innovation and Technology Secretary in November 2024. He previously served as Shadow Economic Secretary to the Treasury. Earlier, he was Parliamentary Under Secretary of State in the Department for Business and Trade and the Cabinet Office (March–July 2024), and Exchequer Secretary to the Treasury (July–September 2022).

Ian joined the FCA in the summer of 2021 as Director of the Intelligence & Digital division. He is helping set up a cross-FCA centre of excellence to ensure the organisation utilises the range of intelligence it receives and to maximise the exploitation of digital opportunities. Prior to his current role, Ian was most recently Director of Citizens' Health Technology at NHS Digital, helping lead its response to COVID-19. Ian has spent over a decade in National Security with strong expertise in data exploitation, in addition to holding senior technology roles at Visa, Citibank and American Express.

Lord Iain McNicol of West Kilbride is a Labour member of the House of Lords and former General Secretary of the Labour Party (2011–2018). He previously served as National Political Officer for the GMB Union and has a long record in Labour and trade union organising. Iain is also an adviser to the Board of TISA.

Ed Vaizey was appointed to the UK House of Lords in September 2020, where he sits as a Conservative Peer and is a member of the Communications and Digital Committee. Ed was the Member of Parliament for Wantage between 2005 and 2019. He served as the UK Government Culture and Digital Minister from 2010-16, and is the longest-serving Minister in that role. He was appointed a privy councillor in 2016. In his role as digital minister, Ed was responsible for the roll out of the successful rural broadband programme to more than 4 million homes, the introduction of 4G, and tax credits for film, television, animation and video games, which have helped make the creative industries the fastest growing part of the UK economy. In addition, he played a key role in putting coding in the national curriculum for schools, and in attracting inward investment to the UK tech economy. Ed also helped persuade Lucas Films to make the new Star Wars in the UK, and received a credit in the first film of the series.

Mike has over 20 years of executive leadership experience with both large international and mid-sized domestic insurance companies. He has strategically designed, implemented and/or consolidated every type of insurance administrative and financial system during his insurance career. He holds a business administration degree from Southwest Baptist University, and is a designated Fellow at the Life Management Institute (FLMI, from the Life Office Management Association) and a recognized Project Management Professional (PMP, from the Project Management Institute). *Implements transformational systems, portals and platform improvements *Successfully led up and down stream integrations, data migrations and systems *Program managed many large scale initiatives including an international business expansion *Authored strategic implementation plans that placed a premium on “new initiatives” and “cost reductions” simultaneously As president of our strategic data migration partners UCT, Mike has a vision for the future of consulting by assisting customers to solve challenging business problems with their systems. He’s a thought leader and frequent speaker. His leadership and team has helped to successfully complete more than 200 life, annuity, health, and P&C data conversion projects which has established UCT as a world leading authority in that area.

Kiran Bharucha is Chief Digital Engineering Officer at Aegon UK. Kiran has spent 27 years in Financial Services in various Technology roles such as leading large digital and data transformation programmes, leading Technology risk and running Global Asset Management platforms, although based out of UK has worked extensively across Europe, Middle East, Africa and Asia. More recently Kiran has enabled organisations to enhance, enable and transform their Digital proposition through delivery of Cloud technologies, uplifting Digital and Data capabilities working with C-Suite and Board members to take them on this journey.

Dr. Rohit Dhawan is currently the Executive Director of Chief of Artificial Intelligence at Lloyds Banking Group in the UK, where he leads and guides a multidisciplinary team of more than 3000 AI specialists, data engineers and data scientists as well as operates a newly commissioned AI Centre of Excellence (CoE). Rohit leads the AI strategy, execution roadmap and value realisation for Lloyds Banking Group. Rohit is a globally recognised leader in data and AI, having worked in multiple countries across Asia Pacific and Europe. As a seasoned C-suite operator and a published author, Rohit most recently served as the Regional Head of Data & AI Strategy for Amazon Web Services in the Asia Pacific region, covering South-East Asia, Australia, and Japan. He has held leadership roles at Accenture, Deloitte and IBM. Rohit retains a PhD in AI and a Master’s degree in IT from the University of Sydney.

James Daley has been a consumer campaigner and financial journalist for over 25 years. Before launching Fairer Finance in 2014, he worked for the consumer group, Which?, where he campaigned for a better deal for customers of banks and insurers in the wake of the financial crisis. James is frequently interviewed on national television and radio, and has regularly appeared on shows such as Watchdog, Rip-off Britain, Dispatches and Moneybox. Before working at Which?, James spent 10 years as a business and finance newspaper journalist, latterly as the The Independent's personal finance editor and cycling columnist. James is a member of UK Finance's Consumer Advisory Group, and the Association of British Insurers' Consumer Advisory Group. He is also a member of the Chartered Insurance Institute's professional standards committee. He lives with his wife and two children in Tooting, where he's also Chair of Governors at Smallwood Primary School.

Shanti joined M&G Wealth Investments in November 2021 as Chief Investment Officer. She is responsible for the M&G Model Portfolio Service. Prior to joining M&G, she worked in private banking for 10 years. She held the role of Investment Director at Brown Shipley, with responsibilities for communicating investment views, improving investment processes and integrating acquired businesses. Whilst working at Coutts, she was a director on the portfolio management team, and managed multi-asset advisory and discretionary portfolios. She is a regular guest on BBC’s Radio 4 Today and Wake Up to Money programmes. She holds a PCIAM qualification and a Masters in Management from the London School of Economics.

Karen Kerrigan is Chief Operating Officer at Moneybox, the award-winning digital wealth building app which is helping over 1.5 million customers turn their money into something greater. Karen has spent the last decade in fintech and is a strong advocate of the role of technology in providing the right tools, opportunities and education so everyone can invest in their financial future. Karen is responsible for the legal, risk, operations and people areas of the business at Moneybox. Previously, Karen was COO at Seedrs and Director of the UK Crowdfunding Association, originally having worked as a financial services lawyer with Simmons & Simmons and Barclays.

Simon Morris has been a partner in the firm’s Financial Markets team since 1988, having joined the firm in 1980 and qualified as a solicitor in 1982. He advises a wide range of UK and overseas financial institutions on regulatory matters including in relation to market conduct, systems and controls, governance, and responding to regulatory concerns. Simon has represented firms in over 500 regulatory and enforcement proceedings brought by the UK PRA and FCA, their predecessors and overseas regulators.

Dave Reynolds is the Chief Information Officer for Quilter plc. Dave has responsibility for Quilter’s Technology strategy and function, including the adoption of AI across the group. Prior to this Dave was CTO at the group and held similar technology leadership roles across the Old Mutual group. He has experience of leading a number of successful large technology transformations. Dave holds a BSc in Ergonomics from Loughborough University.

Simon has over 22 years of experience in IT and operational delivery for financial services globally, both as a client and also as a service provider. He holds a Masters Degree in Commerce (MCom), specialising in Programme Delivery. He has unique insights into the needs of insurance and wealth clients, which helps to enable them with our optimal solutions. *Led multiple large modernization efforts to successful delivery *Supported small and large multinational carriers with technology vendor selection *Extensive expertise in business process management, IT and strategic delivery Since joining the Equisoft team in 2014, he’s been responsible for expanding our global sales and delivery capabilities in the UK, South Africa, India and Australia. He is responsible for supporting client modernization strategies and transformations across Europe, Middle East, Africa and Asia-Pacific regions.

Phoebe Stone is a Partner and Chief Sustainability Officer (UK) at LGT Wealth Management, having joined as a portfolio manager in 2014. Phoebe founded LGT Wealth Management’s sustainable investing division in 2018 and is responsible for running the investment and client proposition, sustainability data and stewardship teams. Phoebe chairs the Sustainable Investment Committee, Sustainable Business Committee and Sustainable Governance Committee and the socio-economic diversity workstream of LGT’s Diversity and Inclusion’s Committee. Phoebe also sits on LGT’s Global Sustainable Committee, Investments and Clients and LGT’s Think Tank which reports into the Sustainability Board, chaired by H.S.H. Prince Max von und zu Liechtenstein, LGT’s Chairman. Phoebe is also a Board Trustee of the Lord Mayor's Appeal.

Jenn is responsible for the firm’s approach to sustainability across corporate operations and client service areas, including investment management, advisory and personal investment platform services and retirement solutions. He leads the sustainable investing and corporate sustainability teams. He chairs the firm’s Global Sustainability Committee and is a member of its Senior Leadership Team. He is a member of the Board of Governors of the International Corporate Governance Network and the Advisory Board of the Finance for Biodiversity Foundation. Jenn joined Fidelity International in 2007 from Norton Rose Fulbright, where he was a corporate finance lawyer advising on capital market and M&A transactions. He holds an LLB Law degree from the University of Durham.

Liz Waldron is Head of Client Experience & Digital for Vanguard’s UK Personal Investor business. She is responsible for the Client Services, Digital Product & CX technology teams. Liz has over 30 years’ experience in Financial Services and spent 12 years at Fidelity prior to joining Vanguard 10 years ago. Her earlier career was spent in a mix of digital, marketing and proposition roles including at AMP & Interactive Investor. She is passionate about helping investors achieve better financial outcomes and was responsible for launching Vanguard’s Managed Service offering.

Will has 36 years’ experience in financial services that includes distribution, sales, senior IT and consulting roles. Now based in Bath—after working in a variety of markets around the globe—he currently leads UK and EU business development for Equisoft. His blend of practical execution and creative problem solving has shaped key industry milestones: co founding AssureWeb (now iPipeline UK), helping to launch a new fund, protection, and equity release solutions, and steering multiple insurers through policy administration system replacements. Prior to Equisoft, Will headed Life & Pensions consulting at Altus Consulting.

Head of Division - AI & Machine Learning at St. James's Place and an actuary. Over 15 years' experience across retail wealth management and institutional DB pension investment consultancy. Now focusing on employing innovation and technology to transform advice journey.

Gemma Woodward joined Quilter Cheviot in 2015 to develop its approach to responsible investment and lead the strategic direction across the business. She is a member of the Investment Oversight Committee within Quilter Cheviot and is a member of several industry body committees focused on responsible and sustainable investment. She has over twenty-five years of investment experience and has spent the majority of that time focused on the not-for-profit sector. This experience of being an investment practitioner is helpful in understanding the real-life issues of incorporating ESG factors within the investment process and for client portfolios and strategies.

Carol is CEO, TISA as well as COO and Company Secretary for the wider TISA Group. Carol has been in financial services since 1998, having previously worked in variety of industries, including education, local government, Civil Service and the gaming industry. A qualified and experienced teacher Carol gained her degree at King Alfred’s College in Winchester and taught in Romsey, Hampshire. She then spent 7 years at Skandia, managing the PEP & ISA new business and transfers department.Carol joined TISA in 2004 and has been responsible for the day-to-day running of the Association’s administration centre, technical support, member communications, expanding the events and training programme and technical issues in the cash savings sector. In 2009, she also took on the role of Company Secretary. Carol joined the TISA Board as Operations Director in July 2011, extending her responsibilities to include finance. This was swiftly followed by taking a position as Executive Director for TISA Exchange.In August 2015, Carol became Chief Operations Officer for TISA, supporting the Director General with the general running of the company and with personal responsibilities for Children’s Financial Education, internal administration, HR and finance together with acting as TISA spokesman for the media and at functions.Carol is also a Director for both TeX (the contract club managing the legal structure supporting electronic messaging for transfers) and CT Holdings & Services Ltd (which operates under the brand of STAR where TeX and Criterion are working in collaboration to deliver the Service Level Agreements recommended by the Transfers & Re-registration Industry Group tasked by FCA to improve transfer times).Carol was appointed CEO, TISA Membership Services in January 2022 following the retirement of David Dalton-Brown.

Tony Stenning, Chairman of TISA has been a non-executive director since 2014. Tony is also a Partner and Head of Liquid Alternatives at Downing LLP and has worked in financial services for over three decades, beginning his career as an economist and fund manager. He has spent the majority of his career at BlackRock where he was a Managing Director and held various senior positions.

Larry is CEO, TISA Commercial Enterprises and was appointed in his role in February 2023 while continuing with his non-executive director role as Deputy Chair of TISA. Larry became Deputy Chair in 2020. He has supported TISA’s Executive team as Board representative and been directly and actively engaged in TISA’s work on Later Life Lending and Personalised Guidance where he chairs the cross-industry working group.

Renny has been at TISA for over 8 years and is the Head of Retirement. He has been in the industry for nearly 35 years and has held various management and senior management positions at a range of financial services organisations. Qualifications wise he holds the CII accreditations of Certificate in Life and Pensions, Certificate in Financial Planning and Diploma in Financial Planning. He is a frequent commentator in the media and has significant involvement in the ongoing Government agenda of change through his TISA role and membership of several industry working groups and committees.

Sophie leads TISA’s work on the Advice/Guidance Boundary Review, Disclosures, Financial Education, Financial Crime and TISA’s Inclusive Investing initiative. Before joining us, Sophie worked in Wholesale Markets Policy at the FCA, gaining experience in Primary and Secondary legislation, as well as FCA consultations. She has worked on Brexit and the LIBOR transition and was seconded to the Federal Reserve Bank of New York. Prior to that, she worked in M&A for a FTSE 100.