Chief Executive Officer

About TISA

The Investing and Saving Alliance (TISA) is a not-for-profit membership organisation and a trusted partner of key industry stakeholders in helping shape the future of the UK financial services and the environment in which we operate. We have over 260 member firms from across the financial services industry, including firms involved in the supply and distribution of savings, investment products, and associated services.

Our ambition is to improve the financial wellbeing of UK consumers by bringing the financial services savings industry together to promote collective engagement, to deliver solutions and to champion innovation for the benefit of people, our industry and the nation.

Find out more about TISA here: www.tisa.uk.com and read our 2026 Strategic Priorities report here:https://www.tisa.uk.com/tisa-strategic-priorities-2026/

Role Purpose

To provide strategic, operational, and cultural leadership to a mission‑driven, membership‑based organisation. The CEO is accountable to the Board for delivering the organisation’s purpose of improving the outcomes of UK consumers through: advancing the interests of members, shaping industry standards, influencing policy, and supporting a resilient, trusted financial services ecosystem.

The CEO ensures the organisation remains financially sustainable, member and consumer centred and respected by Government, regulators, policymakers, industry partners and the public. As leader of a small, mission‑driven organisation, the CEO must operate with a hands‑on, agile approach and lead primarily through influence, credibility, and collaboration rather than hierarchy.

Key Responsibilities

1. Strategic Leadership

• Work with the executive team to produce a long‑term strategy providing a continual programme of strategic and technical policies such that they provide a “joined-up” package of services and support, strengthening the organisation’s relevance, influence, and value to members.
• Identify emerging trends, risks, and opportunities across financial services, ensuring the organisation remains forward‑looking and adaptive.
• Oversee the development and delivery of annual business plans.

2. Member Engagement & Value

• Build strong, senior-level relationships with member organisations across the sector, ensuring their needs, challenges, and perspectives shape the organisation’s work in alignment with our mission statement.
• Oversee the design and delivery of high‑quality member services, including professional development, training, events, research, and technical guidance to enhance member satisfaction and retention.
• Champion a culture of responsiveness, transparency, and continuous improvement in member experience.

3. External Affairs & Advocacy

• Act as the primary spokesperson and ambassador for the organisation.
• Represent consumer and members’ interests, aligned to TISA’s strategic policies, through establishing and maintaining regular contact with ministers and senior executives across key government departments and regulatory agencies, industry bodies, and the media with credibility and authority.
• Build strategic alliances and partnerships that enhance the organisation’s impact and reputation.

4. Governance & Board Relations

• Work closely with the Board to ensure effective governance, clear decision‑making, and alignment between strategic direction and operational delivery.
• Provide timely, accurate reporting on performance, risk, financial health, and external developments.
• Support the Board in making informed, strategic decisions.

5. Financial & Operational Management

• Oversee the organisation’s financial sustainability, including budgeting, forecasting, cash flow, revenue diversification, and cost management.
• Drive operational improvement through the executive team, ensuring efficiency, quality, and accountability.
• Lead risk management and ensure organisational resilience.

6. People & Culture Leadership

• Inspire, develop, and retain a high‑performing team aligned to the organisation’s mission and values. –
• Foster a culture of collaboration, integrity, innovation, and inclusion.
• Communicate effectively and establish credibility throughout the organisation and membership.
• Ensure effective workforce planning talent development and leadership capability.

Person Specification

Essential Experience

• Senior leadership experience within financial services.
• Proven track record of influencing policy, regulation, or industry standards.
• Experience working with or reporting to a Board.
• Demonstrated ability to lead organisational strategy, culture, and change.
• Strong financial and commercial acumen.

Skills & Attributes

• Exceptional communication and stakeholder‑management skills.
• Credibility with senior industry leaders, regulators, and policymakers.
• Strategic thinker with the ability to translate vision into delivery.
• Collaborative, values‑driven leadership style
• High integrity, sound judgement, and resilience.
• Ability to balance member needs with organisational sustainability.

Desirable

• Understanding of UK financial services regulatory frameworks.
• Experience in a not‑for‑profit or membership setting would be preferable.
• Experience in public affairs, policy development, or industry advocacy.

How to apply

Please send your CV and covering letter to Nikki Miller (Nikki.Miller@tisa.uk.com)