Consumer Engagement Policy Committee

Consumer Engagement Policy Committee


The Consumer Engagement Policy Committee aims to improve the reputation and effectiveness of the financial service industry through better engagement with consumers and promoting their interests.

Areas of focus

  • Improving consumer access to financial guidance.
  • Ensuring vulnerable customers receive appropriate care.
  • Re-establishing a culture of savings amongst young people.

Prakash Chandramohan, Strategic Policy Director leads on this work at TISA

Participating member firms

Chair: Nicola North, Nationwide

Deputy Chair: Kevin Okell, Altus

Aberdeen Standard

Aegon UK Plc

Altus Limited

Aviva UK Insurance

Blackrock IM (UK) Limited

CMS Cameron McKenna Nabarro Olswang LLP


Ernst & Young

Fidelity International

Janus Henderson


Legal & General Investments



Northern Trust

Quilter PLC

Santander Asset Management UK Ltd


Succession Advisory Services

Consumer Engagement Groups & Resources

Go to

If you are a TISA member, and would like to get involved with the Consumer Engagement work, please get in touch

Go to