Consumer Committee

Enhancing the quality of engagement of consumers with their financial products/solutions

Background and Purpose

The purpose of the Consumer Committee is to consider, advise and lead industry initiatives that improve consumer outcomes and so increase public confidence in financial advice and products. The Council is a member body acting as a focal point and conduit for TISA on consumer access, engagement and matters pertaining to the distribution of retail financial services products in the UK. As such, it will inform, and engage with HM Government, regulatory authorities, civil servants, trade bodies and other interest groups.

The objectives of the council are:

  • To remain focused on the interests of consumers and the corresponding long term interests of TISA members
  • To formulate, and pursue, initiatives related to consumer engagement designed to deliver beneficial change and best practice
  • To consider, study and advise the TISA Strategy Council on key initiatives, consultations or developments impacting consumer access and engagement
  • To develop responses to agreed initiatives
  • To develop written briefings for the wider TISA membership on the impacts of such initiatives.

Achievements of the Group

The Consumer Committee oversees TISA work on:

  • Financial Guidance and simplified advice regime
  • Stocks & Shares ISA Communications Simplification         
  • Later Life Lending
  • Retirement
  • Social Care
  • Retail access to LTAFs and high-risk investments

Structure of Meetings

The Consumer Committee meets quarterly. The group provides steering to TISA’s approach and goals and receives updates as to how TISA initiatives are supporting better consumer outcomes with mapping of strategic initiatives and progress measurement. The group also receives updates at each meeting on other relevant TISA initiatives.

Participating member firms

Aegon UK Plc

Alpha FMC

Altus Consulting

Ashurst Risk Advisory LLP

Bank of Ireland

Blackrock IM (UK) Limited

Broadridge Financial Solutions, Inc

Burges Salmon

CMS Cameron McKenna Nabarro Olswang LLP


Dynamic Planner

Ernst & Young

Fidelity International

Forester Life

Hargreaves Lansdown

Janus Henderson

Legal & General Investments


Northern Trust

Quilter PLC


Succession Advisory Services

Prakash Chandramohan,
Strategic Policy Director leads on this work at TISA

Chair: Robert Holford, Altus

If you are a TISA member who would like to get involved with the Consumer work, please get in touch

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