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Enhancing the quality of engagement of consumers with their financial products/solutions
The UK’s Advice Gap comprises 38 million adults who are not getting advice and who are required to be largely self-sufficient in managing their financial affairs and purchasing financial products. The industry needs to continually improve the way it engages with consumers
The Consumer Council aims to improve the reputation and effectiveness of the financial service industry through better engagement with consumers and promoting their interests.
Goal/s: To pursue evidence-based initiatives that improve the level of trust and engagement amongst consumers when interacting with the Financial Services industry.
Strategy: Spawn new initiatives (i.e. as has been achieved in creating TISA’s Financial Guidance and Vulnerable Customer working groups) to improve trust and engagement with consumers.
Aegon UK Plc
Blackrock IM (UK) Limited
CMS Cameron McKenna Nabarro Olswang LLP
Ernst & Young
Legal & General Investments
Punter Southall Wealth
Santander Asset Management UK Ltd
Succession Advisory Services
Strategic Policy Director leads on this work at TISA
Chair: Nicola North, Nationwide
Deputy Chair: Kevin Okell, Altus