To support firms implementing and developing policies and procedures, ensuring governance is effective and customers’ needs are at the heart of decision-making
The TISA Governance and Consumer Duty Committee seeks to support firms to ensure their key governance processes are effective, reflective of latest developments and best practice thinking.
The Committee’s areas of focus include tracking changes and developments to the Senior Managers and Certification Regime (SM&CR), Consumer Duty requirements and broader culture and conduct-related expectations. The Committee considers the challenges with defining, implementing, measuring and evidencing compliance, thereby reducing potential harm and delivering good outcomes for retail customers.
It is designed to serve the needs of those individuals and organisations with a passion for these topics. It is a meeting point where best operating and technical practice can be shared, and common challenges debated. It acts as a focal point for TISA on the operational, technical and regulatory aspects which specifically impact member firms’ policies and procedures.
The Committee supports member firms by focusing on regulatory change and evolving best practice. It ensures existing best practice documentation is reviewed on a regular basis and new areas for best practice development are identified.
TISA responded to the latest SM&CR consultation exercise in Q4 2025 and, with further changes anticipated later in 2026, will look to work collaboratively with member firms to ensure rules remain effective, reflective of broader FCA objectives, are attainable and continue to protect customers.
From a Consumer Duty perspective, the Committee will work on updating the TISA Best Practice Guide, ensuring it reflects the latest developments. The Committee will also oversee TISA’s response to any future consultation exercises.
In line with regulatory developments, the Committee will also consider further priority focus areas. It will continue to work closely with the TISA Vulnerable Customers Working Group to ensure there is effective ongoing alignment and co-ordination.
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A J Bell
Aberdeen Group
Aegon UK PLC
Apex Fundrock
Aviva Plc
Aviva UK Insurance
Bank of Ireland (UK) PLC
Baringa Partners LLP
Blackrock Investment Management (UK) Limited
BNY
Burges Salmon
Canada Life Ltd
Capital Group
Charles Stanley & Co Ltd
Columbia Threadneedle Investments EMEA
Cynergy Bank
Equiniti Financial Services Limited
Ernst & Young
Euroclear SA/NV
Evelyn Partners
FE Fundinfo
Fidelity International
Financial Software
Fluro
FNZ
Foresters Life
Franklin Templeton
Freetrade Limited
GoHenry Limited
Hargreaves Lansdown
HSBC
Interactive Brokers (U.K.) Limited
Interactive Investor
Invesco
James Hambro & Partners LLP
Janus Henderson
Jupiter Asset Management
Kroll
L & G plc
LexisNexis Risk Solutions
Liontrust Asset Management Plc
LV=
M&G Investments
Marlborough Group
Meteor Asset Management Limited
MFS International (UK) Ltd
Monzo Bank Ltd
Northern Trust
OneFamily
Parmenion Capital Partners LLP
Pinsent Masons LLP
Platform One Limited
Prudential
Quilter Cheviot Limited
Quilter PLC
Rathbones Group Plc
RBC Brewin Dolphin
RBC Europe Ltd
Redmayne Bentley
S&W Partners Group Limited
Scottish Widows Plc
Seccl Custody Limited
Sentinel Portfolio Management
Seven Investment Management
Simmons & Simmons
Square 4 Partners Ltd
SS&C
St James’s Place Wealth Management
Tesco Bank
the lang cat
The Tracing Group
Thesis Asset Management
U.S. Bank Europe DAC
Upvest Securities Ltd
Valu-Trac Investment Management Limited
Vanguard Asset Management Ltd
Walbrook Partners
Waystone
WealthKernel Limited
Willis Towers Watson
WTS Hansuke Consulting
Yealand Fund Services Limited
Steve Latto, Policy Executive, leads on this work
Chairs: Kerry Berchem, Burges Salmon and Tristan Clarke, Freetrade Limited
