New Consumer Duty Working Group

To help facilitate higher and clearer standards of consumer protection across financial services; requiring firms to put customer needs first

Industry challenge

In July 2022, the FCA set out the final rules and guidance for a new Consumer Duty that will set higher and clearer standards of consumer protection across financial services and require firms to put their customers’ needs first. New Consumer Duty (PS 22/9) is likely the most important regulatory intervention in the last decade, and the scale and breadth of the Consumer Duty is ambitious.

The key elements of products and services that a firm supplies to retail consumers are represented in the Consumer Duty by four ‘Outcomes’ which are intended to provided clarity for firms complying with the new Consumer Principle 12.

Group purpose

The Consumer Duty Working Group brings together experts whose objective will be to understand the impacts of the new Consumer Duty on member firms, retail consumers and the wider industry. They act as a centre of expertise in relation to how the TISA initiatives related to Consumer Duty are designed to facilitate beneficial change and share best practice with the savings, pensions and investment industry, and how it impacts upon the consumer.

The group monitors and seeks to understand any proposed changes to relevant regulation and law and the likely effects of those changes, seeking clarification where necessary from FCA to establish and develop a forum for sharing best practice, and where and when appropriate publish best practice and user guides on the TISA website.
TISA has developed a good relationship with FCA and meets on a regular basis.

Areas of focus

  • Production of Best Practice Guides and formation of sub-groups to cover particular topics
  • Opportunity to discuss common issues
  • Updates at each meeting on other relevant initiatives

Participating member firms

Aegon UK PLC
Altus Limited
Aviva Plc
Aviva UK Insurance
Baillie Gifford & Co
Baringa Partners LLP
Blackrock Investment Management (UK) Limited
BNY Mellon
CMC Markets Investments Limited
Comentis Ltd
Digital Moneybox Ltd
Ernst & Young
Evelyn Partners
Fidelity International
Forester Life
Hargreaves Lansdown
Hogan Lovells International LLP
HSBC Bank plc
Investec Bank Plc
Investec Wealth & Investment Limited
James Sharp & Co
Janus Henderson
JPMorgan Asset Management
JPMorgan Chase
Jupiter Asset Management
Link Group
M&G Investments
Model Office
Money Guided

Morningstar Wealth (UK) Ltd
NatWest PLC
Ninety One UK
Northern Trust
Novia Financial Plc
Optima Consulting Partners Limited
Orbis Investments (U.K.) Limited
Parmenion Capital Partners LLP
Peter Bloxham
Pinsent Masons LLP
Platform One Limited
Punter Southall Wealth Limited
Quilter (formerly Old Mutual Wealth)
Quilter Cheviot Limited
Quilter PLC
RBC Brewin Dolphin
RBC Investor & Treasury Services
Revolut Ltd
Rigg Wright Associates Inc Ltd
Scottish Widows Plc
Sopra Steria
St James’s Place Wealth Management
Taylor Wessing
Tenet Group
Tesco Bank
Thesis Asset Management
Vanguard Asset Management Ltd
Walbrook Partners
Willis Towers Watson
Winterflood Securities Limited
Worksmart Limited

Lisa Laybourn, Head of Technical Policy and Regulation
leads on this work at TISA

If you are a TISA member, and would like to get involved with this work, please get in touch

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