The Vulnerable Customers Working Group aims to raise awareness amongst financial firms of the needs of vulnerable people, and the regulatory requirements. The group provides a supportive environment to discuss issues concerning vulnerability and develop initiatives to support members in improving their practice.
Stephen Gay, Policy Team Manager leads on this work at TISA.
Areas of focus
Development of a self-assessment tool (the Vulnerability Radar) to allow firms an understanding of how they can improve their practice and establish priorities
Raise awareness amongst members of issues faced by various categories of vulnerable customers.